SP-03.01AC

The exceptions to policies or procedures are approved by the appropriate level of management.

Supplementary information

Exceptions in the sense of the criterion can have organisational or technical causes, such as:

1. An organisational unit should deviate from the intended processes and procedures in order to meet the requirements of a cloud service customer; and

2. A system component lacks technical properties to configure it according to the applicable requirements.

Supplementary information

Appropriate level of management for approval are in most cases either the level of management that approved the policies or procedures or the level of management to whom this task is delegated.

1. Forbhreathnú

1.1 Tagairtí

1.2 Ceanglais aitheanta

1.3 Rialacháin ghaolmhara

2. Ceanglais aitheanta

3. Rialacháin ghaolmhara

Saincheisteanna nasctha

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