OPS-17 Logging and Monitoring - Availability of the Monitoring Software

The cloud service provider monitors the availability of the system components for logging and monitoring in its area of responsibility.

Failures are automatically and timely reported to the cloud service provider's responsible departments so that these can assess the failures and take required action.

The cloud service provider provides resilience for the logs and the associated infrastructure by defining, documenting and implementing measures to protect their integrity, availability and confidentiality.

The system components for logging and monitoring are designed in such a way that the overall functionality is not restricted if individual components fail.

Supplementary information

Individual components that might restrict the overall functionality are single points of failure. Such restrictions can be avoided by identifying potential single points of failure and adressing them through redundancy or the design and implementation of a resilient architecture.