1. Member States shall establish, implement and periodically update adequate procedures in order to:
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(a)
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check the compliance of services with the requirements of this Directive, including the assessment referred to in Article 14 for which Article 19(2) shall apply mutatis mutandis;
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(b)
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follow up complaints or reports on issues relating to non-compliance of services with the accessibility requirements of this Directive;
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(c)
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verify that the economic operator has taken the necessary corrective action.
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