+Artikolu 26 1.
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Artikolu 26 1.
Id-ditti ta' investiment għandhom jistabbilixxu, jimplimentaw u jżommu politiki effettivi u trasparenti dwar it-trattament tal-ilmenti sabiex jiġu ttrattati b'mod rapidu l-ilmenti tal-klijenti jew klijenti potenzjali. Id-ditti ta' investiment għandhom iżommu rekord tal-ilmenti rċevuti u l-miżuri li ttieħdu għar-rimedju. Il-politika ta' ġestjoni tal-ilmenti għandha tipprovdi informazzjoni ċara, preċiża u aġġornata dwar il-proċess ta' trattament tal-ilmenti. Din il-politika għandha tiġi appoġġjata mill-korp ta' ġestjoni tad-ditta.
1. Ħarsa ġenerali
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Regolamentazzjoni |
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1.1 Referenzi
1.2 Rekwiżiti identifikati
1.3 Standards relatati
2. Rekwiżiti identifikati
3. Standards relatati
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