3. In paragraph 9 the following is added to the definition of ‘complaint’: ‘or (iv) a payment …

In paragraph 9 the following is added to the definition of ‘complaint’:

‘or (iv) a payment service as defined in Article 4(3) of the PSD, or (v) issuing electronic money as defined in Article 2(2) of the EMD; or (vi) credit agreement as defined in Article 4(3) of the MCD; or (vii) credit intermediation activities as defined in Article 4(5) of the MCD or (viii) credit servicing activities as defined in Article 3(9) of CSD. ’

1. Overzicht

1.1 Referenties

• Article 2 Definitions

1.2 Geïdentificeerde eisen

1.3 Gerelateerde standaarden

2. Geïdentificeerde eisen

3. Gerelateerde standaarden

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