Article 21 12

(a)

provide distributors and providers of online marketplaces with a digital copy of the data carrier or the unique product identifier, as relevant, to allow them to make the data carrier or the unique product identifier accessible to potential customers who cannot physically access the product;

(b)

provide the digital copy referred to in point (a) or a webpage link free of charge, promptly and in any event within five working days of receiving a request to do so; and

(c)

make available a back-up copy of the digital product passport through a digital product passport service provider.