Article 14 Significant incidents with regard to trust service providers

a trust service is completely unavailable for more than 20 minutes;

a trust service is unavailable to users, or relying parties, for more than one hour calculated on a calendar week basis;

more than 1 % of the users or relying parties in the Union, or more than 200 000 users or relying parties in the Union, whichever number is smaller, are impacted by limited availability of a trust service;

physical access to an area where network and information systems are located and to which access is restricted to trusted personnel of the trust service provider, or the protection of such physical access, is compromised;

the integrity, confidentiality or authenticity of stored, transmitted or processed data related to the provision of a trust service is compromised with an impact on more than 0,1 % of users or relying parties, or more than 100 of users or relying parties, whichever number is smaller, of the trust service in the Union.