+Article 11 1

Article 11 1

1.   Providers of online intermediation services shall provide for an internal system for handling the complaints of business users.

That internal complaint-handling system shall be easily accessible and free of charge for business users and shall ensure handling within a reasonable time frame. It shall be based on the principles of transparency and equal treatment applied to equivalent situations, and treating complaints in a manner which is proportionate to their importance and complexity. It shall allow business users to lodge complaints directly with the provider concerned regarding any of the following issues:

(a)

alleged non-compliance by that provider with any obligations laid down in this Regulation which affects the business user lodging the complaint (‘the complainant’);

(b)

technological issues which relate directly to the provision of online intermediation services, and which affect the complainant;

(c)

measures taken by, or behaviour of, that provider which relate directly to the provision of the online intermediation services, and which affect the complainant.

1. Ülevaade

,

1.1 Viited

1.2 Tuvastatud nõuded

1.3 Seotud standardid

2. Tuvastatud nõuded

Nõuded

3. Seotud standardid

Standardid
  • Builddate: 11.07.2019 00:00:00 -Doknr: CELEX:32019R1150
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