+Article 11 1a.

Article 11 1a.

Prior to the conclusion or extension of any contract referred to in paragraph 1 of this Article, final customers shall be provided with a summary of the key contractual terms and conditions in a prominent manner and in clear and concise language. That summary shall set out the rights referred to in Article 10(3) and (4) and shall include at least the following information:
(a) 

the total price and its breakdown;

(b) 

an explanation as to whether the price is fixed, variable or dynamic;

(c) 

the supplier’s email address and the details of a consumer support hotline; and

(d) 

where relevant, information on one-time payments, promotions, additional services and discounts.

The Commission shall provide guidance in that regard.

1. Vue d’ensemble

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1.1 Références

1.2 Exigences identifiées

1.3 Normes associées

2. Exigences identifiées

Exigences

3. Normes associées

Normes