1. Natural or legal persons regarded under national law as having sufficient interest or those that consider that their rights were impaired shall be entitled to submit substantiated complaints to competent authorities where they deem, on the basis of objective circumstances, that an economic operator, EU carrier, non-EU carrier, or a shipper, or an operator, agent or master of a seagoing vessel is failing to comply with this Regulation.
For the purposes of the first subparagraph, non-governmental entities or organisations promoting the protection of human health or the environment or those promoting consumer protection and meeting any requirements under national law shall be deemed to have sufficient interest.