+Article 19

Article 19

Article 19

The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:

(a) 

retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;

(b) 

retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and

(c) 

effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located in another Member State or in a third country.

1. Pregled

,

1.1 Reference

1.2 Utvrđeni zahtjevi

1.3 Povezani standardi

2. Utvrđeni zahtjevi

Zahtjevi

3. Povezani standardi

Standardi