+Emergency Accounts
---+Removal of Temporary / Emergency Accounts

Emergency Accounts

Description

Mechanisms exist to establish and control "emergency access only" accounts.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Maintain emergency break-glass account with controlled access

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Emergency account policy
∙ Secure storage of break-glass credentials

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Formal emergency account procedure
∙ Secure credential storage
∙ Usage logging

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Enterprise emergency account management
∙ PAM-vaulted break-glass credentials
∙ Audit trail for emergency access

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Enterprise PAM with emergency access workflow (e.g., CyberArk)
∙ Break-glass procedure
∙ Dual control for emergency credential release
∙ Automated alerting on emergency account use

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

Identification & Authentication (IAC) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with IAC domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with IAC domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with IAC domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Identity & Access Management (IAM)-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines) to enforce Logical Access Control (LAC).
▪ IAM may be a defined function (e.g., team or department) or assigned as an additional duty to existing IT and/or cybersecurity personnel to implement Role Based Access Control (RBAC) practices for the management of user, group and system accounts, including privileged accounts.
▪ A directory services technology is used to centrally manage identities and permissions with RBAC. Due to technical or business limitations, asset/process owners are empowered to operate a decentralized access control program for their specific Technology Assets, Applications and/or Services (TAAS) that cannot be integrated into directory services.
▪ Configuration management and IAM functions collaborate to ensure Secure Baseline Configurations (SBC) enforce “least privileges” on TAAS.

Level 3 Well Defined

Identification & Authentication (IAC) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with IAC domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with IAC domain capabilities are well-documented and kept current by process owners.
▪ An Identity & Access Management (IAM) team, or similar function, is appropriately staffed and supported to implement and maintain IAC domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of IAM operations (e.g., directory services, Authenticate, Authorize and Audit (AAA) solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with IAC domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to establish and control "emergency access only" accounts.

Level 4 Quantitatively Controlled

Utilize SCR-CMM Level 3 criteria definitions:
▪ There are no defined Level 4 criteria, since it is reasonable to assume a quantitatively-controlled process is not necessary to operationalize this control.
▪ While it may be possible to develop “metrics-driven” capabilities for this control, the criteria would be organization-specific to define.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1. Pregled

Naslov Standard
Removal of Temporary / Emergency Accounts

Description

Automated mechanisms exist to disable or remove temporary and emergency accounts after an organization-defined time period for each type of account.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Remove temporary/emergency accounts when no longer needed

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Policy requiring prompt removal of temporary/emergency accounts

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Formal temporary account lifecycle policy
∙ Automated expiry for temporary accounts

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Enterprise IAM with automated temporary account expiration

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Enterprise IGA platform with automated temporary account lifecycle management
∙ Just-in-time access provisioning

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

Identification & Authentication (IAC) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with IAC domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with IAC domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with IAC domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Identity & Access Management (IAM)-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines) to enforce Logical Access Control (LAC).
▪ IAM may be a defined function (e.g., team or department) or assigned as an additional duty to existing IT and/or cybersecurity personnel to implement Role Based Access Control (RBAC) practices for the management of user, group and system accounts, including privileged accounts.
▪ A directory services technology is used to centrally manage identities and permissions with RBAC. Due to technical or business limitations, asset/process owners are empowered to operate a decentralized access control program for their specific Technology Assets, Applications and/or Services (TAAS) that cannot be integrated into directory services.
▪ Configuration management and IAM functions collaborate to ensure Secure Baseline Configurations (SBC) enforce “least privileges” on TAAS.

Level 3 Well Defined

Identification & Authentication (IAC) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with IAC domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with IAC domain capabilities are well-documented and kept current by process owners.
▪ An Identity & Access Management (IAM) team, or similar function, is appropriately staffed and supported to implement and maintain IAC domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of IAM operations (e.g., directory services, Authenticate, Authorize and Audit (AAA) solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with IAC domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to automatically disable or remove temporary and emergency accounts after an organization-defined time period for each type of account.

Level 4 Quantitatively Controlled

Identification & Authentication (IAC) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1.1 Reference

1.2 Utvrđeni zahtjevi

1.3 Povezani propisi

2. Utvrđeni zahtjevi

Zahtjevi
Izvor Zahtjev

3. Povezani propisi

Propisi
Izvor Regulativa
EULAW Članak 21. Kontrola pristupa

Članak 21.

Kontrola pristupa

Financijski subjekti u sklopu svoje kontrole pravâ upravljanja pristupom izrađuju, dokumentiraju i provode politiku koja sadržava sve sljedeće:

(a) 

dodjelu prava pristupa IKT imovini na temelju načela nužne informiranosti, nužne upotrebe i najmanjih povlastica, među ostalim za daljinski i hitni pristup;

(b) 

razdvajanje dužnosti kako bi se spriječio neopravdani pristup ključnim podacima ili kako bi se spriječila dodjela kombiniranih prava pristupa kojima se mogu zaobići kontrole;

(c) 

odredbu o odgovornosti korisnika, što uključuje maksimalno ograničavanje upotrebe generičkih i dijeljenih korisničkih računa i omogućivanje u svakom trenutku utvrđivanja identiteta korisnika koji u IKT sustavima izvršavaju pojedine aktivnosti;

(d) 

odredbu o ograničenjima pristupa IKT imovini, što uključuje utvrđivanje kontrola i alata za sprečavanje neovlaštenog pristupa;

(e) 

postupke za upravljanje računima kojima se dodjeljuju, mijenjaju ili opozivaju prava pristupa za korisničke i generičke račune, među ostalim generičke administratorske račune, što uključuje odredbu o svemu sljedećem:

i. 

dodjeli uloga i odgovornosti za dodjelu, preispitivanje i opoziv pravâ pristupa;

ii. 

dodjeli povlaštenog, hitnog i administratorskog pristupa na osnovi nužne informiranosti ili na ad hoc osnovi za sve IKT sustave;

iii. 

povlačenju pravâ pristupa bez nepotrebne odgode po prestanku radnog odnosa ili kad pristup više nije nužan;

iv. 

ažuriranju pravâ pristupa ako su potrebne promjene i barem jedanput godišnje za sve IKT sustave, osim IKT sustava kojima se podupiru ključne ili važne funkcije i barem svakih šest mjeseci za IKT sustave kojima se podupiru ključne ili važne funkcije;

(f) 

metode autentifikacije, što uključuje sve sljedeće:

i. 

primjenu metoda autentifikacije koje su razmjerne klasifikaciji utvrđenoj u skladu s člankom 8. stavkom 1. Uredbe (EU) 2022/2554 i ukupnom profilu rizičnosti IKT imovine te uzimajući u obzir vodeće prakse;

ii. 

upotrebu pouzdanih metoda autentifikacije u skladu s vodećim praksama i tehnikama za daljinski pristup mreži financijskog subjekta, za povlašteni pristup, za pristup IKT imovini kojom se podupiru ključne ili važne funkcije ili javno dostupnoj IKT imovini;

(g) 

mjere za kontrolu fizičkog pristupa, što uključuje:

i. 

utvrđivanje identiteta i evidentiranje fizičkih osoba koje su ovlaštene za pristup prostorima, podatkovnim centrima i područjima koje je financijski subjekt odredio kao osjetljiva, a u kojima se nalazi IKT imovina i informacijska imovina;

ii. 

dodjelu pravâ fizičkog pristupa ključnoj IKT imovini isključivo ovlaštenim osobama, u skladu s načelima nužne informiranosti i najmanjih povlastica te na ad hoc osnovi;

iii. 

praćenje fizičkog pristupa prostorima, podatkovnim centrima i područjima koje je financijski subjekt odredio kao osjetljiva, a u kojima se nalaze IKT imovina i informacijska imovina;

iv. 

preispitivanje pravâ fizičkog pristupa kako bi se pravodobno opozvala prava pristupa koja nisu nužna.

Za potrebe točke (e) podtočke i. financijski subjekti utvrđuju razdoblje čuvanja, pri čemu uzimaju u obzir ciljeve u području poslovanja i informacijske sigurnosti, razloge evidentiranja događaja u evidenciji i rezultate procjene IKT rizika.

Za potrebe točke (e) podtočke ii. financijski subjekti, ako je moguće, upotrebljavaju zasebne račune za obavljanje administrativnih zadaća u IKT sustavima. Ako je izvedivo i primjereno, financijski subjekti uvode automatizirana rješenja za upravljanje povlaštenim pristupom.

Za potrebe točke (g) podtočke i. utvrđivanje identiteta i evidentiranje razmjerni su važnosti prostora, podatkovnih centara, područja određenih kao osjetljivih i ključnosti operacija ili IKT sustava koji se u njima nalaze.

Za potrebe točke (g) podtočke iii. praćenje je razmjerno klasifikaciji utvrđenoj u skladu s člankom 8. stavkom 1. Uredbe (EU) 2022/2554 i ključnosti područja kojem se pristupa.

Povezani zadaci

Poveznice
Vrsta poveznice Zadatak
is related to Annual
is related to relative Control Weighting = 06
is related to Technology
is related to Protect
is related to SCRM Focus Tier 3 TACTICAL
blocks Loss of Accountability / Attribution
blocks Excessive or Unauthorized Privilege
blocks Unauthorized Privilege Elevation
blocks Unauthorized Access
blocks Loss, Theft or Damage of Assets
blocks Unauthorized Modification / Loss of System Integrity
blocks Unauthorized Retention / Inability to Dispose of Data
blocks Business / Service Interruption
blocks Data Loss / Integrity Compromise
blocks Reduced Operational Productivity
blocks System / Data Compromise (Technical Vector)
blocks Revenue Loss
blocks Contractual Default / Termination
blocks Loss of Competitive Advantage
blocks Reputational Harm / Loss of Stakeholder Trust
blocks Regulatory / Legal / Contractual Financial Liability
blocks Exposure from Unaddressed Vulnerabilities
blocks System / Service Compromise
blocks Failure to Support Business / Mission Objectives
blocks Unaddressed Security / Compliance Exposure
blocks Unperformed / Unowned Control Responsibilities
blocks Uncontrolled Internal Security / Privacy Exposure
blocks Uncontrolled Third-Party Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Lack of oversight of third-party controls
blocks Harm from Illegal, Abusive or Unsafe Content / Conduct
blocks Loss of Investigative / Evidentiary Capability
blocks Delayed Containment / Increased Incident Impact
blocks Incident Persistence / Recurrence
blocks Incident Response / Recovery Cost
blocks Undetected / Delayed Detection of Adverse Activity
blocks Third-Party Cybersecurity Compromise / Exposure
blocks Third-Party Physical Security Disruption / Exposure
blocks Sub-Tier / Fourth-Party Supply Chain Exposure
blocks Third-Party Legal / Compliance Exposure
blocks Harm from Unauthorized / Unintended Product or Service Use
blocks Third-Party Dependency Failure
blocks Remote Desktop Protocol
blocks VNC
blocks Data from Cloud Storage
blocks Remote Service Session Hijacking
blocks Modify Cloud Compute Infrastructure
blocks Create Snapshot
blocks Create Cloud Instance
blocks Delete Cloud Instance
is related to relative Control Weighting = 05
is related to Respond
is related to SCRM Focus Tier 2 OPERATIONAL
blocks Identity Compromise / Impersonation
blocks System / Data Compromise (Non-Technical Vector)
blocks Fraud / Theft / Direct Financial Loss
blocks Recovery Failure / Unacceptable Recovery Delay
blocks Loss of Confidentiality
blocks Loss of Data Integrity
blocks Loss of Data / Service Availability
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Malicious Cyber Activity
blocks Dysfunctional Management Practices
blocks Human Error
blocks Technical / Mechanical Failure
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
is blocked by IAC-11 Emergency Accounts – Assessment Procedure
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