+CHAPTER IV COMPLAINTS, REDRESS, COOPERATION AND SUPERVISION
---+Article 19
---+Article 20
------+Article 20 1.
------+Article 20 2.
---+Article 21
------+Article 21 1.
------+Article 21 2.
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CHAPTER IV COMPLAINTS, REDRESS, COOPERATION AND SUPERVISION
CHAPTER IV COMPLAINTS, REDRESS, COOPERATION AND SUPERVISION
1. Panoramica
| Titolo |
Regolamentazione |
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Article 19
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Article 19
The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:
(a)
retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;
(b)
retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and
(c)
effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located in another Member State or in a third country.
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Article 20
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Article 21
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1.1 Riferimenti
1.2 Requisiti identificati
1.3 Standard correlati
2. Requisiti identificati
Requisiti
| Fonte |
Requisito |
3. Standard correlati
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