+CHAPTER IV COMPLAINTS, REDRESS, COOPERATION AND SUPERVISION
---+Article 19
---+Article 20
------+Article 20 1.
------+Article 20 2.
---+Article 21
------+Article 21 1.
------+Article 21 2.

CHAPTER IV COMPLAINTS, REDRESS, COOPERATION AND SUPERVISION

CHAPTER IV COMPLAINTS, REDRESS, COOPERATION AND SUPERVISION

1. Apžvalga

,
Article 19

Article 19

The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:

(a) 

retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;

(b) 

retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and

(c) 

effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located in another Member State or in a third country.
Article 20
Article 21

1.1 Nuorodos

1.2 Nustatyti reikalavimai

1.3 Susiję standartai

2. Nustatyti reikalavimai

Reikalavimai

3. Susiję standartai

Standartai