+4. Competent authorities should ensure that firms provide information on complaints and …
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4. Competent authorities should ensure that firms provide information on complaints and …
Competent authorities should ensure that firms provide information on complaints and com-plaints-handling to the competent authorities or ombudsman. This data should cover the num-ber of complaints received, differentiated according to their national criteria or own criteria, where relevant.
1. Übersicht
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Regulierung |
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1.1 Referenzen
1.2 Identifizierte Anforderungen
1.3 Zugehörige Standards
2. Identifizierte Anforderungen
Anforderungen
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Anforderung |
3. Zugehörige Standards
Standards
| Quelle |
Anforderung |
- EBA - Published by the European Banking Authority at https://www.eba.europa.eu/
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