+4. Competent authorities should ensure that firms provide information on complaints and …
|
4. Competent authorities should ensure that firms provide information on complaints and …
Competent authorities should ensure that firms provide information on complaints and com-plaints-handling to the competent authorities or ombudsman. This data should cover the num-ber of complaints received, differentiated according to their national criteria or own criteria, where relevant.
1. Overview
1.1 References
1.2 Identified Requirements
1.3 Related Standards
2. Identified Requirements
Requirements
| Source |
Requirement |
3. Related Standards
Standards
| Source |
Requirement |
- EBA - Published by the European Banking Authority at https://www.eba.europa.eu/
|