4. Competent authorities should ensure that firms provide information on complaints and …

Competent authorities should ensure that firms provide information on complaints and com-plaints-handling to the competent authorities or ombudsman. This data should cover the num-ber of complaints received, differentiated according to their national criteria or own criteria, where relevant.

1. Prezentare generală

1.1 Referințe

1.2 Cerințe identificate

1.3 Standarde asociate

2. Cerințe identificate

3. Standarde asociate

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