+4. Competent authorities should ensure that firms provide information on complaints and …
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4. Competent authorities should ensure that firms provide information on complaints and …
Competent authorities should ensure that firms provide information on complaints and com-plaints-handling to the competent authorities or ombudsman. This data should cover the num-ber of complaints received, differentiated according to their national criteria or own criteria, where relevant.
1. Vue d’ensemble
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Réglementation |
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1.1 Références
1.2 Exigences identifiées
1.3 Normes associées
2. Exigences identifiées
Exigences
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Exigence |
3. Normes associées
- EBA - Published by the European Banking Authority at https://www.eba.europa.eu/
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