154. Competent authorities’ review of the outline of the consumer protection policy should aim at …

Competent authorities’ review of the outline of the consumer protection policy should aim at ensuring that the applicant credit institution will establish a sound consumer protection policy to provide adequate information to and protection of consumers. In particular, the outlines should ensure that the consumer protection policy complies with the regulatory framework and provides adequate training to the relevant staff. To this end it should cover standards and principle, compliance monitoring and staff awareness.

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

3. Related Standards

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