+Review of Third-Party Services

Review of Third-Party Services

Description

Mechanisms exist to monitor, regularly review and assess External Service Providers (ESPs) for compliance with established contractual requirements for security, compliance and resilience controls.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

Third-Party Management (TPM) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with TPM domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with TPM domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with TPM domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Third-party management-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines).
▪ Asset management may be a defined function (e.g., team or department) or assigned as an additional duty to existing IT and/or cybersecurity personnel.

Level 3 Well Defined

Third-Party Management (TPM) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with TPM domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with TPM domain capabilities are well-documented and kept current by process owners.
▪ A procurement team, or similar function, is appropriately staffed and supported to implement and maintain TPM domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of third-party management operations (e.g., TPRM risk management solution and vendor management solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with TPM domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to monitor, regularly review and assess External Service Providers (ESPs) for compliance with established contractual requirements for security, compliance and resilience controls.

Level 4 Quantitatively Controlled

Third-Party Management (TPM) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1. Yleiskatsaus

1.1 Viittaukset

1.2 Tunnistetut vaatimukset

1.3 Liittyvät säädökset

2. Tunnistetut vaatimukset

Vaatimukset

3. Liittyvät säädökset

Säädökset
EULAW 10 artikla Haavoittuvuuden ja korjauspäivitysten hallinta
-
EULAW 28 artikla Yleiset periaatteet
-
EULAW 30 artikla Keskeiset sopimusmääräykset
-
EULAW 21 artikla Kyberturvallisuusriskien hallintatoimenpiteet
-
EULAW 28 artikla 6

6.   Kun finanssiyhteisöt käyttävät TVT-palveluntarjoajana olevan kolmannen osapuolen suhteen pääsy-, tarkastus- ja auditointioikeutta, niiden on riskiperusteisen lähestymistavan perusteella määritettävä ennalta auditointien ja tarkastusten tiheys samoin kuin auditoitavat alueet noudattaen yleisesti hyväksyttyjä auditointistandardeja tällaisten auditointistandardien käytöstä ja niiden noudattamisesta mahdollisesti annettujen valvontaohjeiden mukaisesti.

Jos TVT-palveluntarjoajana olevan kolmannen osapuolen kanssa tehdyt TVT-palvelujen käyttöä koskevat sopimusjärjestelyt ovat teknisesti hyvin monimutkaisia, finanssiyhteisön on varmistettava, että auditoijilla, joko sisäisillä tai ulkopuolisilla taikka auditointiryhmillä, on asianmukaiset taidot ja tiedot asiaankuuluvien auditointien ja arviointien tuloksellista suorittamista varten.
EULAW 30 artikla 3

3.   Kriittisiä tai tärkeitä toimintoja tukevien TVT-palvelujen käyttöä koskeviin sopimusjärjestelyihin on sisällyttävä 2 kohdassa tarkoitettujen seikkojen lisäksi ainakin seuraavat:

a)

kattavat palvelutason kuvaukset, mukaan lukien niiden päivitykset ja tarkistukset, sekä täsmälliset määrälliset ja laadulliset suoritustavoitteet sovittujen palvelutasojen sisällä, jotta finanssiyhteisö voi tosiasiallisesti seurata TVT-palveluja ja jotta voidaan ilman aiheetonta viivytystä toteuttaa asianmukaisia korjaustoimia, kun sovittuja palvelutasoja ei saavuteta;

b)

TVT-palveluntarjoajana olevan kolmannen osapuolen irtisanomisajat ja raportointivelvoitteet suhteessa finanssiyhteisöön, mukaan lukien ilmoittaminen kaikesta sellaisesta kehityksestä, jolla saattaa olla olennainen vaikutus TVT-palveluntarjoajana olevan kolmannen osapuolen kykyyn tosiasiallisesti tarjota kriittisiä tai tärkeitä toimintoja tukevia TVT-palveluja sovittujen palvelutasojen mukaisesti;

c)

TVT-palveluntarjoajana olevalle kolmannelle osapuolelle asetetut vaatimukset toteuttaa ja testata liiketoiminnan jatkuvuussuunnitelmia ja ottaa käyttöön TVT:hen liittyviä turvallisuustoimenpiteitä, -välineitä ja -periaatteita, joilla varmistetaan riittävän tasoinen turvallisuus kun finanssiyhteisö tarjoaa palveluja sääntelykehyksensä mukaisesti;

d)

TVT-palveluntarjoajana olevan kolmannen osapuolen velvollisuus osallistua 26 ja 27 artiklassa tarkoitettuun finanssiyhteisön uhkaperusteiseen tunkeutumistestaukseen ja tehdä sen yhteydessä täysimääräistä yhteistyötä;

e)

oikeus seurata jatkuvasti TVT-palveluntarjoajana olevan kolmannen osapuolen suoriutumista, mihin kuuluu

i)

finanssiyhteisön tai jonkin nimetyn kolmannen osapuolen ja toimivaltaisen viranomaisen rajoittamaton oikeus tutustua asiaankuuluvaan dokumentaation ja tutkia ja auditoida sitä sekä oikeus ottaa siitä jäljennöksiä paikalla, jos ne ovat kriittisiä TVT-palveluntarjoajana olevan kolmannen osapuolen toiminnan kannalta, ilman, että muut sopimusjärjestelyt tai toteutusperiaatteet estävät tai rajoittavat tämän oikeuden tosiasiallista käyttöä;

ii)

oikeus sopia vaihtoehtoisista varmuustasoista, jos muiden asiakkaiden oikeuksiin kohdistuu vaikutuksia;

iii)

TVT-palveluntarjoajana olevan kolmannen osapuolen velvollisuus tehdä täysimääräistä yhteistyötä toimivaltaisten viranomaisten, päävalvojan, finanssiyhteisön tai nimetyn kolmannen osapuolen paikalla tekemien tarkastusten ja auditointien aikana; ja

iv)

velvollisuus antaa yksityiskohtaiset tiedot tällaisten tarkastusten ja auditointien laajuudesta, niissä noudatettavista menettelyistä ja niiden tiheydestä;

f)

irtautumisstrategiat, erityisesti riittävän pitkä pakollinen siirtymäkausi

i)

jonka aikana TVT-palveluntarjoajana oleva kolmas osapuoli jatkaa asianomaisten toimintojen tai TVT-palvelujen tarjoamista finanssiyhteisön häiriöriskin pienentämiseksi tai tilanteen tehokkaan ratkaisemisen tai uudelleenjärjestämisen varmistamiseksi;

ii)

joka antaa finanssiyhteisölle mahdollisuuden siirtyä toiseen TVT-palveluntarjoajana olevaan kolmanteen osapuoleen tai vaihtaa sisäisiin ratkaisuihin tarjotun palvelun monitahoisuutta vastaavasti.

Poiketen siitä, mitä e alakohdassa säädetään, TVT-palveluntarjoajana oleva kolmas osapuoli ja finanssiyhteisö, joka on mikroyritys, voivat sopia, että finanssiyhteisön pääsy-, tarkastus- ja auditointioikeudet voidaan siirtää riippumattomalle kolmannelle osapuolelle, jonka TVT-palveluntarjoajana oleva kolmas osapuoli nimittää, ja että finanssiyhteisö voi milloin tahansa pyytää kolmannelta osapuolelta tietoja ja vakuutuksen TVT-palveluntarjoajana olevan kolmannen osapuolen suoriutumisesta.

Linkitetyt tehtävät

Linkit
is related to Semi-Annual
is related to relative Control Weighting = 09
is related to Process
is related to Identify
is related to SCRM Focus Tier 2 OPERATIONAL
is related to SCRM Focus Tier 3 TACTICAL
blocks Business / Service Interruption
blocks Contractual Default / Termination
blocks Regulatory / Legal / Contractual Financial Liability
blocks Exposure from Unaddressed Vulnerabilities
blocks System / Service Compromise
blocks Loss of Authorization / Certification / License
blocks Unaddressed Security / Compliance Exposure
blocks Uncontrolled Third-Party Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Lack of oversight of third-party controls
blocks Inability to Demonstrate Due Diligence / Due Care
blocks Unreliable Assurance / Decision Information
blocks Recovery Failure / Unacceptable Recovery Delay
blocks Undetected / Delayed Detection of Adverse Activity
blocks Third-Party Cybersecurity Compromise / Exposure
blocks Third-Party Physical Security Disruption / Exposure
blocks Sub-Tier / Fourth-Party Supply Chain Exposure
blocks Third-Party Legal / Compliance Exposure
blocks Harm from Unauthorized / Unintended Product or Service Use
blocks Third-Party Dependency Failure
blocks Counterfeit / Non-Conforming Component Impact
blocks Loss of Confidentiality
blocks Privacy Harm / Unauthorized Processing
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Malicious Cyber Activity
blocks Dysfunctional Management Practices
blocks Human Error
blocks Technical / Mechanical Failure
blocks Statutory / Regulatory / Contractual Change
blocks Data Quality Degradation / Data Poisoning
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
blocks Economic Shock / Market Disruption
blocks Foreign Ownership, Control, or Influence (FOCI)
blocks Geopolitical Conflict / Government Intervention
blocks Sanctions / Trade Restriction Disruption
blocks Supplier Financial Distress / Insolvency
blocks Workforce Shortage / Loss of Critical Skills / Labor Disruption
blocks PS-01.05B
blocks PS-01.06B
blocks DEV-02.01AC
blocks SSO-01.01B
blocks SSO-01.02AC
blocks SSO-04.01B
blocks SSO-05.01B
blocks SSO-05.02B
blocks SSO-05.03B
blocks SSO-05.04B
blocks SSO-05.07B
blocks SSO-05.01AC
blocks SSO-05.03AC
blocks SSO-06.02B
is blocked by TPM-15 Review of Third-Party Services – Assessment Procedure
blocks SR-06 Supplier Assessments and Reviews
blocks SR-06(01) Testing and Analysis
blocks SR-06 [M] Supplier Assessments and Reviews
blocks SR-06 [H] Supplier Assessments and Reviews
blocks 03.16.03 External System Services
blocks 03.17.02 Acquisition Strategies, Tools, and Methods
blocks GV.SC-07 The risks posed by a supplier, their products and services, and other third parties are understood, recorded, prioritized, assessed, responded to, …
blocks ID.IM-01 Improvements are identified from evaluations
blocks ID.IM-02 Improvements are identified from security tests and exercises, including those done in coordination with suppliers and relevant third parties
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