+Review of Third-Party Services

Review of Third-Party Services

Description

Mechanisms exist to monitor, regularly review and assess External Service Providers (ESPs) for compliance with established contractual requirements for security, compliance and resilience controls.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

Third-Party Management (TPM) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with TPM domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with TPM domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with TPM domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Third-party management-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines).
▪ Asset management may be a defined function (e.g., team or department) or assigned as an additional duty to existing IT and/or cybersecurity personnel.

Level 3 Well Defined

Third-Party Management (TPM) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with TPM domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with TPM domain capabilities are well-documented and kept current by process owners.
▪ A procurement team, or similar function, is appropriately staffed and supported to implement and maintain TPM domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of third-party management operations (e.g., TPRM risk management solution and vendor management solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with TPM domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to monitor, regularly review and assess External Service Providers (ESPs) for compliance with established contractual requirements for security, compliance and resilience controls.

Level 4 Quantitatively Controlled

Third-Party Management (TPM) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1. Panoramica

1.1 Riferimenti

1.2 Requisiti identificati

1.3 Regolamentazioni correlate

2. Requisiti identificati

Requisiti

3. Regolamentazioni correlate

Regolamentazioni
EULAW Articolo 10 Gestione delle vulnerabilità e delle patch
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EULAW Articolo 28 Principi generali
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EULAW Articolo 30 Principali disposizioni contrattuali
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EULAW Articolo 21 Misure di gestione dei rischi di cibersicurezza
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EULAW Articolo 28 6

6.   Nell’esercizio dei diritti di accesso, ispezione e audit nei confronti del fornitore terzo di servizi TIC, le entità finanziarie predeterminano, sulla base di un approccio basato sul rischio, la frequenza delle verifiche di audit e delle ispezioni nonché i settori da sottoporre ad audit, aderendo a standard di audit comunemente accettate in conformità di eventuali indicazioni di vigilanza sull’uso e l’integrazione di tali standard di audit.

Laddove gli accordi contrattuali conclusi con fornitori terzi di servizi TIC per l’utilizzo di servizi TIC comportino un’elevata complessità tecnica, l’entità finanziaria verifica che i revisori, indipendentemente dal fatto che siano revisori interni o esterni o siano un gruppo di revisori, possiedano competenze e conoscenze adeguate per svolgere efficacemente gli audit e le valutazioni del caso.
EULAW Articolo 30 3

3.   Gli accordi contrattuali per l’utilizzo di servizi TIC a supporto di funzioni essenziali o importanti comprendono, in aggiunta agli elementi di cui al paragrafo 2, almeno quanto segue:

a)

la descrizione completa dei livelli di servizio, comprendente i relativi aggiornamenti e revisioni con precisi obiettivi quantitativi e qualitativi, in termini di prestazioni, nell’ambito dei livelli di servizio concordati, in modo da consentire un monitoraggio efficace da parte dell’entità finanziaria dei servizi TIC e l’applicazione, senza indebito ritardo, di opportune azioni correttive qualora i livelli di servizio concordati non siano rispettati;

b)

termini di preavviso e obblighi di segnalazione per il fornitore terzo di servizi TIC nei confronti dell’entità finanziaria, tra cui la notifica di eventuali sviluppi che potrebbero esercitare un impatto significativo sulla capacità del fornitore terzo di servizi TIC di prestare servizi a supporto di funzioni essenziali o importanti efficacemente, in linea con i livelli di servizio concordati;

c)

l’obbligo per il fornitore terzo di servizi TIC di attuare e testare i piani operativi d’emergenza e di predisporre misure, strumenti e politiche per la sicurezza delle TIC che offrano un adeguato livello di sicurezza per la fornitura dei servizi da parte dell’entità finanziaria, in linea con il proprio quadro normativo;

d)

l’obbligo per il fornitore terzo di servizi TIC di partecipare e cooperare pienamente al TLPT dell’entità finanziaria di cui agli articoli 26 e 27;

e)

il diritto di monitorare costantemente le prestazioni del fornitore terzo di servizi TIC, che comporta quanto segue:

i)

diritti incondizionati di accesso, ispezione e audit da parte dell’entità finanziaria — o di un terzo designato a tal fine — e dell’autorità competente nonché il diritto di ottenere copia della documentazione pertinente in loco, se di importanza critica per le operazioni del fornitore terzo di servizi TIC, il cui effettivo esercizio non sia impedito o limitato da altri accordi contrattuali o politiche di attuazione;

ii)

il diritto di concordare livelli di garanzia alternativi, qualora siano interessati i diritti di altri clienti;

iii)

l’obbligo per il fornitore terzo di servizi TIC di cooperare senza riserve nel corso delle ispezioni e degli audit in loco svolti dalle autorità competenti, dall’autorità di sorveglianza capofila, dall’entità finanziaria o da un terzo designato; e

iv)

l’obbligo di fornire dettagli sull’ambito di applicazione, sulle procedure da seguire e sulla frequenza di tali ispezioni e audit;

f)

le strategie di uscita, in particolare la definizione di un adeguato periodo di transizione obbligatorio:

i)

durante il quale il fornitore terzo di servizi TIC continuerà a prestare i suoi servizi TIC o a esercitare le sue funzioni allo scopo di ridurre il rischio di perturbazioni presso l’entità finanziaria o di garantire la sua efficace risoluzione e ristrutturazione;

ii)

che permetta all’entità finanziaria di migrare verso un altro fornitore terzo di servizi TIC oppure di adottare soluzioni interne coerenti con la complessità del servizio prestato.

In deroga alla lettera e), il fornitore terzo di servizi TIC e l’entità finanziaria che è una microimpresa possono convenire che i diritti di accesso, ispezione e audit dell’entità finanziaria possano essere delegati a un terzo indipendente, nominato dal fornitore terzo di servizi TIC, e che l’entità finanziaria possa richiedere in qualsiasi momento al terzo informazioni e garanzie sulle prestazioni del fornitore terzo di servizi TIC.

Ticket collegati

Collegamenti
is related to Semi-Annual
is related to relative Control Weighting = 09
is related to Process
is related to Identify
is related to SCRM Focus Tier 2 OPERATIONAL
is related to SCRM Focus Tier 3 TACTICAL
blocks Business / Service Interruption
blocks Contractual Default / Termination
blocks Regulatory / Legal / Contractual Financial Liability
blocks Exposure from Unaddressed Vulnerabilities
blocks System / Service Compromise
blocks Loss of Authorization / Certification / License
blocks Unaddressed Security / Compliance Exposure
blocks Uncontrolled Third-Party Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Lack of oversight of third-party controls
blocks Inability to Demonstrate Due Diligence / Due Care
blocks Unreliable Assurance / Decision Information
blocks Recovery Failure / Unacceptable Recovery Delay
blocks Undetected / Delayed Detection of Adverse Activity
blocks Third-Party Cybersecurity Compromise / Exposure
blocks Third-Party Physical Security Disruption / Exposure
blocks Sub-Tier / Fourth-Party Supply Chain Exposure
blocks Third-Party Legal / Compliance Exposure
blocks Harm from Unauthorized / Unintended Product or Service Use
blocks Third-Party Dependency Failure
blocks Counterfeit / Non-Conforming Component Impact
blocks Loss of Confidentiality
blocks Privacy Harm / Unauthorized Processing
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Malicious Cyber Activity
blocks Dysfunctional Management Practices
blocks Human Error
blocks Technical / Mechanical Failure
blocks Statutory / Regulatory / Contractual Change
blocks Data Quality Degradation / Data Poisoning
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
blocks Economic Shock / Market Disruption
blocks Foreign Ownership, Control, or Influence (FOCI)
blocks Geopolitical Conflict / Government Intervention
blocks Sanctions / Trade Restriction Disruption
blocks Supplier Financial Distress / Insolvency
blocks Workforce Shortage / Loss of Critical Skills / Labor Disruption
blocks PS-01.05B
blocks PS-01.06B
blocks DEV-02.01AC
blocks SSO-01.01B
blocks SSO-01.02AC
blocks SSO-04.01B
blocks SSO-05.01B
blocks SSO-05.02B
blocks SSO-05.03B
blocks SSO-05.04B
blocks SSO-05.07B
blocks SSO-05.01AC
blocks SSO-05.03AC
blocks SSO-06.02B
is blocked by TPM-15 Review of Third-Party Services – Assessment Procedure
blocks SR-06 Supplier Assessments and Reviews
blocks SR-06(01) Testing and Analysis
blocks SR-06 [M] Supplier Assessments and Reviews
blocks SR-06 [H] Supplier Assessments and Reviews
blocks 03.16.03 External System Services
blocks 03.17.02 Acquisition Strategies, Tools, and Methods
blocks GV.SC-07 The risks posed by a supplier, their products and services, and other third parties are understood, recorded, prioritized, assessed, responded to, …
blocks ID.IM-01 Improvements are identified from evaluations
blocks ID.IM-02 Improvements are identified from security tests and exercises, including those done in coordination with suppliers and relevant third parties
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