+Review of Third-Party Services

Review of Third-Party Services

Description

Mechanisms exist to monitor, regularly review and assess External Service Providers (ESPs) for compliance with established contractual requirements for security, compliance and resilience controls.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Cybersecurity Supply Chain Risk Management (C-SCRM) program

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

Third-Party Management (TPM) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with TPM domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with TPM domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with TPM domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Third-party management-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines).
▪ Asset management may be a defined function (e.g., team or department) or assigned as an additional duty to existing IT and/or cybersecurity personnel.

Level 3 Well Defined

Third-Party Management (TPM) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with TPM domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with TPM domain capabilities are well-documented and kept current by process owners.
▪ A procurement team, or similar function, is appropriately staffed and supported to implement and maintain TPM domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of third-party management operations (e.g., TPRM risk management solution and vendor management solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with TPM domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to monitor, regularly review and assess External Service Providers (ESPs) for compliance with established contractual requirements for security, compliance and resilience controls.

Level 4 Quantitatively Controlled

Third-Party Management (TPM) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1. Apžvalga

1.1 Nuorodos

1.2 Nustatyti reikalavimai

1.3 Susiję teisės aktai

2. Nustatyti reikalavimai

Reikalavimai

3. Susiję teisės aktai

Teisės aktai
EULAW 10 straipsnis Pažeidžiamumų ir pataisų valdymas
-
EULAW 28 straipsnis Bendrieji principai
-
EULAW 30 straipsnis Pagrindinės sutartinės nuostatos
-
EULAW 21 straipsnis Kibernetinio saugumo rizikos valdymo priemonės
-
EULAW 28 straipsnis 6

6.   Naudodamiesi prieigos, patikrinimo ir audito teisėmis IRT paslaugas teikiančios trečiosios šalies atžvilgiu, finansų sektoriaus subjektai, laikydamiesi rizika grindžiamo požiūrio, iš anksto nustato auditų ir patikrinimų dažnumą bei audituotinas sritis pagal visuotinai pripažintus audito standartus, atitinkančius priežiūros institucijų nurodymus dėl tokių audito standartų naudojimo ir integravimo.

Jei sutartimi įforminti susitarimai, sudaryti su IRT paslaugas teikiančiomis trečiosiomis šalimis dėl IRT paslaugų naudojimo, reiškia didelį techninį sudėtingumą, finansų sektoriaus subjektas patikrina, ar auditoriai (ar tai būtų vidaus ar išorės auditoriai, ar auditorių grupė) turi tinkamų įgūdžių ir žinių, kad galėtų veiksmingai atlikti atitinkamą auditą ir vertinimą.
EULAW 30 straipsnis 3

3.   Į sutartimi įformintus susitarimus dėl IRT paslaugų, kuriomis palaikomos ypatingos svarbos arba svarbios funkcijos, naudojimo, be 2 dalyje nurodytų elementų, įtraukiami bent šie elementai:

a)

išsamūs paslaugų lygio aprašymai, įskaitant jų atnaujinimus ir pataisymus, ir tikslūs kiekybiniai ir kokybiniai sutarto paslaugų lygio tiksliniai veiklos rezultatų rodikliai, kad finansų sektoriaus subjektas galėtų vykdyti veiksmingą IRT paslaugų stebėseną ir nepagrįstai nedelsdamas imtis tinkamų taisomųjų veiksmų, kai sutarti paslaugų lygiai neužtikrinami;

b)

IRT paslaugas teikiančiai trečiajai šaliai taikomi įspėjimo terminai ir pareigos teikti pranešimus finansų sektoriaus subjektui, įskaitant pranešimą apie bet kokius pokyčius, kurie gali daryti reikšmingą poveikį IRT paslaugas teikiančios trečiosios šalies galimybėms veiksmingai teikti IRT paslaugas, kurios palaiko ypatingos svarbos arba svarbias funkcijas pagal sutartus paslaugų lygius;

c)

reikalavimai IRT paslaugas teikiančiai trečiajai šaliai įgyvendinti ir testuoti nenumatytų veiklos atvejų planus ir taikyti IRT saugumo priemones ir politiką, kuriomis užtikrinamas tinkamas finansų sektoriaus subjekto teikiamų paslaugų saugumo lygis laikantis jo taikomos reguliavimo sistemos;

d)

IRT paslaugas teikiančios trečiosios šalies pareiga dalyvauti ir visapusiškai bendradarbiauti finansų sektoriaus subjekto TLPT, kaip nurodyta 26 ir 27 straipsniuose;

e)

teisė nuolat stebėti IRT paslaugas teikiančios trečiosios šalies veiklos rezultatus; ši teisė apima:

i)

finansų sektoriaus subjekto arba paskirtos trečiosios šalies ir kompetentingos institucijos neribotas teises turėti prieigą, atlikti patikrinimą bei auditą ir teisę daryti atitinkamų dokumentų kopijas vietoje, jeigu jie turi ypatingos svarbos IRT paslaugas teikiančios trečiosios šalies operacijoms; veiksmingai naudotis šiomis teisėmis netrukdo ir jų nevaržo kiti sutartimi įforminti susitarimai arba įgyvendinimo politika;

ii)

teisę susitarti dėl alternatyvių saugumo užtikrinimo lygių, jei tai turi įtakos kitų klientų teisėms;

iii)

IRT paslaugas teikiančios trečiosios šalies pareigą visapusiškai bendradarbiauti kompetentingoms institucijoms, atsakingajai priežiūros institucijai, finansų sektoriaus subjektui arba paskirtai trečiajai šaliai atliekant patikrinimus ir auditus ir

iv)

pareigą pateikti išsamią informaciją apie tokių patikrinimų ir auditų apimtį, procedūras, kurių turi būti laikomasi jų metu, ir jų dažnumą;

f)

pasitraukimo strategijos, visų pirma privalomo pakankamos trukmės pereinamojo laikotarpio nustatymas:

i)

per kurį IRT paslaugas teikianti trečioji šalis toliau vykdys atitinkamas funkcijas ar teiks IRT paslaugas, kad būtų sumažinta finansų sektoriaus subjekto veiklos sutrikdymo rizika arba užtikrintas veiksmingas jo pertvarkymas ir restruktūrizavimas;

ii)

per kurį finansų sektoriaus subjektas gali pereiti prie kitos IRT paslaugas teikiančios trečiosios šalies arba pasirinkti viduje taikomus sprendimus, atitinkančius teikiamos paslaugos sudėtingumą.

Nukrypstant nuo e punkto, IRT paslaugas teikianti trečioji šalis ir finansų sektoriaus subjektas, kuris yra labai maža įmonė, gali susitarti, kad prieigos, patikrinimo ir audito teisės gali būti perduotos IRT paslaugas teikiančios trečiosios šalies paskirtai nepriklausomai trečiajai šaliai ir kad finansų sektoriaus subjektas bet kuriuo metu gali prašyti tos trečiosios šalies pateikti informaciją ir patikinimą apie IRT paslaugas teikiančios trečiosios šalies veiklos rezultatus.

Susietos užduotys

Saitai
is related to Semi-Annual
is related to relative Control Weighting = 09
is related to Process
is related to Identify
is related to SCRM Focus Tier 2 OPERATIONAL
is related to SCRM Focus Tier 3 TACTICAL
blocks Business / Service Interruption
blocks Contractual Default / Termination
blocks Regulatory / Legal / Contractual Financial Liability
blocks Exposure from Unaddressed Vulnerabilities
blocks System / Service Compromise
blocks Loss of Authorization / Certification / License
blocks Unaddressed Security / Compliance Exposure
blocks Uncontrolled Third-Party Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Lack of oversight of third-party controls
blocks Inability to Demonstrate Due Diligence / Due Care
blocks Unreliable Assurance / Decision Information
blocks Recovery Failure / Unacceptable Recovery Delay
blocks Undetected / Delayed Detection of Adverse Activity
blocks Third-Party Cybersecurity Compromise / Exposure
blocks Third-Party Physical Security Disruption / Exposure
blocks Sub-Tier / Fourth-Party Supply Chain Exposure
blocks Third-Party Legal / Compliance Exposure
blocks Harm from Unauthorized / Unintended Product or Service Use
blocks Third-Party Dependency Failure
blocks Counterfeit / Non-Conforming Component Impact
blocks Loss of Confidentiality
blocks Privacy Harm / Unauthorized Processing
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Malicious Cyber Activity
blocks Dysfunctional Management Practices
blocks Human Error
blocks Technical / Mechanical Failure
blocks Statutory / Regulatory / Contractual Change
blocks Data Quality Degradation / Data Poisoning
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
blocks Economic Shock / Market Disruption
blocks Foreign Ownership, Control, or Influence (FOCI)
blocks Geopolitical Conflict / Government Intervention
blocks Sanctions / Trade Restriction Disruption
blocks Supplier Financial Distress / Insolvency
blocks Workforce Shortage / Loss of Critical Skills / Labor Disruption
blocks PS-01.05B
blocks PS-01.06B
blocks DEV-02.01AC
blocks SSO-01.01B
blocks SSO-01.02AC
blocks SSO-04.01B
blocks SSO-05.01B
blocks SSO-05.02B
blocks SSO-05.03B
blocks SSO-05.04B
blocks SSO-05.07B
blocks SSO-05.01AC
blocks SSO-05.03AC
blocks SSO-06.02B
is blocked by TPM-15 Review of Third-Party Services – Assessment Procedure
blocks SR-06 Supplier Assessments and Reviews
blocks SR-06(01) Testing and Analysis
blocks SR-06 [M] Supplier Assessments and Reviews
blocks SR-06 [H] Supplier Assessments and Reviews
blocks 03.16.03 External System Services
blocks 03.17.02 Acquisition Strategies, Tools, and Methods
blocks GV.SC-07 The risks posed by a supplier, their products and services, and other third parties are understood, recorded, prioritized, assessed, responded to, …
blocks ID.IM-01 Improvements are identified from evaluations
blocks ID.IM-02 Improvements are identified from security tests and exercises, including those done in coordination with suppliers and relevant third parties
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