+Article 32 General provisions
---+Article 32 1.
---+Article 32 2.

Article 32 General provisions

1. Vue d’ensemble

Intitulé	Réglementation
Article 32 1.	A CSD shall have clearly defined goals and objectives that are achievable, such as in the areas of minimum service levels, risk-management expectations and business priorities.
Article 32 2.	A CSD shall have transparent rules for the handling of complaints.

Exigences
Source	Exigence

Normes
Source	Exigence