+Article 32 General provisions
---+Article 32 1.
---+Article 32 2.

Article 32 General provisions

1. Panoramica

,
Article 32 1.
A CSD shall have clearly defined goals and objectives that are achievable, such as in the areas of minimum service levels, risk-management expectations and business priorities.
Article 32 2.
A CSD shall have transparent rules for the handling of complaints.

1.1 Riferimenti

1.2 Requisiti identificati

1.3 Standard correlati

2. Requisiti identificati

Requisiti

3. Standard correlati

Standard