+OPS-24.01AC

1. Overview

OPS-24.01AC

The cloud service provider defines and documents procedures in contractual agreements with cloud service customers that specify the involvement of the customer in confirming, within a specified time period, that a resolution has effectively addressed the root cause of an incident.

Summary	Standard

1.1 References

1.2 Identified Requirements

1.2 Related Regulation

2. Identified Requirements

Requirements
Source	Requirement

3. Related Regulations

Regulations
Source	Regulation

Cloud Computing Compliance Criteria Catalogue (C5:2026) -
Copyright by Bundesamt für Sicherheit in der Informationstechnik (https://www.bsi.bund.de/)

https://www.bsi.bund.de/DE/Themen/Unternehmen-und-Organisationen/Informationen-und-Empfehlungen/Empfehlungen-nach-Angriffszielen/Cloud-Computing/Kriterienkatalog-C5/C5_2025/C5_2025_node.html