+OPS-24.01AC

OPS-24.01AC

The cloud service provider defines and documents procedures in contractual agreements with cloud service customers that specify the involvement of the customer in confirming, within a specified time period, that a resolution has effectively addressed the root cause of an incident.

1. Vue d’ensemble

Intitulé	Norme

1.1 Références

1.2 Exigences identifiées

1.3 Réglementations associées

2. Exigences identifiées

Exigences
Source	Exigence

3. Réglementations associées

Réglementations
Source	Réglementation

Tickets liés

Liens
Type de lien	Ticket
is blocked by	Incident Stakeholder Reporting
is blocked by	Incident Stakeholder Reporting

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