+Defined Roles & Responsibilities
---+Assigned Roles & Responsibilities Awareness

Defined Roles & Responsibilities

Description

Mechanisms exist to define cybersecurity roles & responsibilities for all personnel.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ NIST NICE cybersecurity workforce framework alignment
∙ Responsible, Accountable, Supporting, Consulted and Informed (RASCI) matrix

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ NIST NICE cybersecurity workforce framework alignment
∙ Responsible, Accountable, Supporting, Consulted and Informed (RASCI) matrix

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ NIST NICE cybersecurity workforce framework alignment
∙ Responsible, Accountable, Supporting, Consulted and Informed (RASCI) matrix

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ NIST NICE cybersecurity workforce framework alignment
∙ Responsible, Accountable, Supporting, Consulted and Informed (RASCI) matrix

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ NIST NICE cybersecurity workforce framework alignment
∙ Responsible, Accountable, Supporting, Consulted and Informed (RASCI) matrix

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

Human Resources Security (HRS) domain capabilities are ad hoc and inconsistent. Capability criteria associated with this control may include:
▪ Policies, standards & procedures associated with HRS domain capabilities provide limited coverage due to the depth and breadth of the existing documentation.
▪ Personnel management-related activities are decentralized (e.g., a localized/regionalized function) and uses non-standardized methods to implement secure, resilient and compliant practices.
▪ The Human Resources (HR) department provides guidance on secure HR practices for hiring, retaining and terminating employees, contractors and other personnel that work on behalf of the organization.
▪ Formal roles and responsibilities for cybersecurity and/or data protection are not consistent and/or standardized.

Level 2 Planned Tracked

Human Resources Security (HRS) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with HRS domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with HRS domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with HRS domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Personnel management-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines).
▪ Personnel management is decentralized at a localized/regionalized function, where there are non-standardized methods to govern personnel matters across the organization.
▪ Localized HR practices are implemented for hiring, managing, training, investigating and terminating employees, contractors and other personnel that work on behalf of the organization.

Level 3 Well Defined

Human Resources Security (HRS) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with HRS domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with HRS domain capabilities are well-documented and kept current by process owners.
▪ A Human Resources (HR) team, or similar function, is appropriately staffed and supported to implement and maintain HRS domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of human resources security operations (e.g., personnel management software solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with HRS domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to define cybersecurity roles & responsibilities for all personnel.

Level 4 Quantitatively Controlled

Human Resources Security (HRS) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1. Visão geral

Assigned Roles & Responsibilities Awareness

Description

Mechanisms exist to communicate with users about their roles and responsibilities to maintain a safe and secure working environment.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Formal onboarding training
∙ Acceptable Use / Rules of Behavior (RoB)

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Formal onboarding training
∙ Acceptable Use / Rules of Behavior (RoB)

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Formal onboarding training
∙ Acceptable Use / Rules of Behavior (RoB)

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Formal onboarding training
∙ Acceptable Use / Rules of Behavior (RoB)

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Formal onboarding training
∙ Acceptable Use / Rules of Behavior (RoB)

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

Human Resources Security (HRS) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with HRS domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with HRS domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with HRS domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Personnel management-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines).
▪ Personnel management is decentralized at a localized/regionalized function, where there are non-standardized methods to govern personnel matters across the organization.
▪ Localized HR practices are implemented for hiring, managing, training, investigating and terminating employees, contractors and other personnel that work on behalf of the organization.

Level 3 Well Defined

Human Resources Security (HRS) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with HRS domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with HRS domain capabilities are well-documented and kept current by process owners.
▪ A Human Resources (HR) team, or similar function, is appropriately staffed and supported to implement and maintain HRS domain capabilities.
▪ Technology is leveraged to enhance the efficiency and accuracy of human resources security operations (e.g., personnel management software solution).
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with HRS domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to communicate with users about their roles and responsibilities to maintain a safe and secure working environment.

Level 4 Quantitatively Controlled

Human Resources Security (HRS) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1.1 Referências

1.2 Requisitos identificados

1.3 Regulamentos relacionados

2. Requisitos identificados

Requisitos

3. Regulamentos relacionados

Regulamentos
EULAW Artigo 2.o Elementos gerais das políticas, procedimentos, protocolos e ferramentas de segurança no domínio das TIC
-
EULAW Artigo 15.o Gestão dos projetos de TIC
-
EULAW Artigo 17.o Gestão das alterações das TIC
-
EULAW Artigo 19.o Política de recursos humanos

Artigo 19.o

Política de recursos humanos

As entidades financeiras devem incluir na sua política de recursos humanos ou noutras políticas relevantes todos os elementos seguintes relacionados com a segurança das TIC:

a) 

A identificação e atribuição de quaisquer responsabilidades específicas em matéria de segurança das TIC;

b) 

Os requisitos aplicáveis aos membros do pessoal da entidade financeira e dos terceiros prestadores de serviços de TIC que utilizam ou acedem a ativos de TIC da entidade financeira para:

i) 

estarem informados e aderirem às políticas, procedimentos e protocolos de segurança das TIC da entidade financeira,

ii) 

terem conhecimento dos canais de comunicação criados pela entidade financeira para a deteção de comportamentos anómalos, incluindo, se for caso disso, os canais de comunicação estabelecidos em conformidade com a Diretiva (UE) 2019/1937 do Parlamento Europeu e do Conselho ( 1 ),

iii) 

no que toca aos membros do pessoal, devolverem à entidade financeira, após a cessação do contrato de trabalho, todos os ativos de TIC e ativos de informação tangíveis na sua posse que pertençam à entidade financeira.
EULAW Artigo 21.o Controlo do acesso

Artigo 21.o

Controlo do acesso

No âmbito do seu controlo da gestão dos direitos de acesso, as entidades financeiras devem desenvolver, documentar e aplicar uma política que contenha todos os elementos seguintes:

a) 

A atribuição de direitos de acesso a ativos de TIC com base nos princípios da necessidade de tomar conhecimento, da necessidade de utilizar e do menor privilégio, nomeadamente para o acesso à distância e de emergência;

b) 

A segregação de funções destinada a impedir o acesso injustificado a dados críticos ou impedir a atribuição de combinações de direitos de acesso que possam ser utilizadas para contornar os controlos;

c) 

Uma disposição sobre a responsabilização dos utilizadores, limitando, na medida do possível, a utilização de contas de utilizador genéricas e partilhadas e assegurando que os utilizadores sejam sempre identificáveis nas ações realizadas nos sistemas de TIC;

d) 

Uma disposição em matéria de restrições de acesso a ativos de TIC, estabelecendo controlos e ferramentas para impedir o acesso não autorizado;

e) 

Procedimentos de gestão das contas para conceder, alterar ou revogar direitos de acesso a contas de utilizador e a contas genéricas, nomeadamente contas de administrador genéricas, incluindo disposições relativas a todos os aspetos seguintes:

i) 

atribuição de funções e responsabilidades para a concessão, revisão e revogação de direitos de acesso,

ii) 

atribuição de acesso privilegiado, de emergência e de administrador com base na necessidade de utilização ou numa base ad hoc para todos os sistemas de TIC,

iii) 

retirada dos direitos de acesso sem demora injustificada após a cessação do contrato de trabalho ou quando o acesso deixar de ser necessário,

iv) 

atualização dos direitos de acesso sempre que sejam necessárias alterações e, pelo menos, uma vez por ano para todos os sistemas de TIC que não sejam sistemas de TIC que apoiem funções críticas ou importantes, e pelo menos a cada seis meses para os sistemas de TIC que apoiem funções críticas ou importantes;

f) 

Métodos de autenticação, incluindo todos os elementos seguintes:

i) 

a utilização de métodos de autenticação proporcionados à classificação estabelecida em conformidade com o artigo 8.o, n.o 1, do Regulamento (UE) 2022/2554 e ao perfil de risco global dos ativos de TIC e tendo em conta as melhores práticas,

ii) 

a utilização de métodos de autenticação forte em conformidade com as melhores práticas e técnicas para o acesso remoto à rede da entidade financeira, para o acesso privilegiado e ainda para o acesso a ativos de TIC que apoiem funções críticas ou importantes ou ativos de TIC acessíveis ao público;

g) 

Medidas de controlo do acesso físico, nomeadamente:

i) 

a identificação e o registo de pessoas singulares autorizadas a aceder a instalações, centros de dados e áreas consideradas sensíveis identificadas pela entidade financeira onde se encontrem os ativos de TIC e de informação,

ii) 

a concessão de direitos de acesso físico a ativos de TIC críticos apenas a pessoas autorizadas, de acordo com os princípios da necessidade de tomar conhecimento e do menor privilégio, e numa base ad hoc,

iii) 

a monitorização do acesso físico a instalações, centros de dados e áreas consideradas sensíveis identificadas pela entidade financeira onde se encontrem os ativos de TIC e de informação ou ambos,

iv) 

a revisão dos direitos de acesso físico, a fim de assegurar que os direitos de acesso desnecessários são imediatamente revogados.

Para efeitos da alínea e), subalínea i), as entidades financeiras devem estabelecer o período de conservação, tendo em conta os objetivos empresariais e de segurança da informação, o motivo para registar o evento nos registos e os resultados da avaliação do risco associado às TIC.

Para efeitos da alínea e), subalínea ii), as entidades financeiras devem utilizar, sempre que possível, contas específicas para a execução de tarefas administrativas relativas aos sistemas de TIC. Sempre que possível e adequado, as entidades financeiras devem utilizar soluções automatizadas para a gestão do acesso privilegiado.

Para efeitos da alínea g), subalínea i), a identificação e o registo devem ser proporcionados à importância das instalações, dos centros de dados e das áreas consideradas sensíveis e ao caráter crítico das operações ou dos sistemas de TIC aí localizados.

Para efeitos da alínea g), subalínea iii), a monitorização deve ser proporcionada à classificação estabelecida em conformidade com o artigo 8.o, n.o 1, do Regulamento (UE) 2022/2554 e ao caráter crítico da área acedida.
EULAW Artigo 23.o Deteção de atividades anómalas e critérios para a deteção e resposta a incidentes relacionados com as TIC
-
EULAW Artigo 28.o Governação e organização
-
EULAW Artigo 5.o Governação e organização
-
EULAW Artigo 32.o Segurança do tratamento
-
EULAW Article 5 2

2.   The management body of the financial entity shall define, approve, oversee and be responsible for the implementation of all arrangements related to the ICT risk management framework referred to in Article 6(1).

For the purposes of the first subparagraph, the management body shall:

(a)

bear the ultimate responsibility for managing the financial entity’s ICT risk;

(b)

put in place policies that aim to ensure the maintenance of high standards of availability, authenticity, integrity and confidentiality, of data;

(c)

set clear roles and responsibilities for all ICT-related functions and establish appropriate governance arrangements to ensure effective and timely communication, cooperation and coordination among those functions;

(d)

bear the overall responsibility for setting and approving the digital operational resilience strategy as referred to in Article 6(8), including the determination of the appropriate risk tolerance level of ICT risk of the financial entity, as referred to in Article 6(8), point (b);

(e)

approve, oversee and periodically review the implementation of the financial entity’s ICT business continuity policy and ICT response and recovery plans, referred to, respectively, in Article 11(1) and (3), which may be adopted as a dedicated specific policy forming an integral part of the financial entity’s overall business continuity policy and response and recovery plan;

(f)

approve and periodically review the financial entity’s ICT internal audit plans, ICT audits and material modifications to them;

(g)

allocate and periodically review the appropriate budget to fulfil the financial entity’s digital operational resilience needs in respect of all types of resources, including relevant ICT security awareness programmes and digital operational resilience training referred to in Article 13(6), and ICT skills for all staff;

(h)

approve and periodically review the financial entity’s policy on arrangements regarding the use of ICT services provided by ICT third-party service providers;

(i)

put in place, at corporate level, reporting channels enabling it to be duly informed of the following:

(i)

arrangements concluded with ICT third-party service providers on the use of ICT services,

(ii)

any relevant planned material changes regarding the ICT third-party service providers,

(iii)

the potential impact of such changes on the critical or important functions subject to those arrangements, including a risk analysis summary to assess the impact of those changes, and at least major ICT-related incidents and their impact, as well as response, recovery and corrective measures.

Pedidos ligados

Ligações
is related to Annual
is related to relative Control Weighting = 10
is related to People
is related to Identify
is related to SCRM Focus Tier 2 OPERATIONAL
is related to SCRM Focus Tier 3 TACTICAL
blocks Excessive or Unauthorized Privilege
blocks Unauthorized Access
blocks Loss, Theft or Damage of Assets
blocks Unauthorized Modification / Loss of System Integrity
blocks Business / Service Interruption
blocks Data Loss / Integrity Compromise
blocks Reduced Operational Productivity
blocks System / Data Compromise (Technical Vector)
blocks System / Data Compromise (Non-Technical Vector)
blocks Revenue Loss
blocks Contractual Default / Termination
blocks Loss of Competitive Advantage
blocks Reputational Harm / Loss of Stakeholder Trust
blocks Regulatory / Legal / Contractual Financial Liability
blocks Exposure from Unaddressed Vulnerabilities
blocks System / Service Compromise
blocks Failure to Support Business / Mission Objectives
blocks Unaddressed Security / Compliance Exposure
blocks Unperformed / Unowned Control Responsibilities
blocks Uncontrolled Internal Security / Privacy Exposure
blocks Uncontrolled Third-Party Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Lack of oversight of third-party controls
blocks Harm from Illegal, Abusive or Unsafe Content / Conduct
blocks Loss of Investigative / Evidentiary Capability
blocks Delayed Containment / Increased Incident Impact
blocks Incident Persistence / Recurrence
blocks Incident Response / Recovery Cost
blocks Lack of a security-minded workforce
blocks Third-Party Cybersecurity Compromise / Exposure
blocks Third-Party Physical Security Disruption / Exposure
blocks Sub-Tier / Fourth-Party Supply Chain Exposure
blocks Third-Party Legal / Compliance Exposure
blocks Harm from Unauthorized / Unintended Product or Service Use
blocks Third-Party Dependency Failure
is related to SCRM Focus Tier 1 STRATEGIC
blocks Inability to Demonstrate Due Diligence / Due Care
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Dysfunctional Management Practices
blocks Human Error
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
blocks Workforce Shortage / Loss of Critical Skills / Labor Disruption
blocks SP-01.01B
blocks OPS-10.01B
blocks OPS-32.03B
is blocked by HRS-04 Defined Roles & Responsibilities – Assessment Procedure
blocks PM-13 Security and Privacy Workforce
blocks PS-09 Position Descriptions
blocks PS-09 [L] Position Descriptions
blocks PS-09 [M] Position Descriptions
blocks PS-09 [H] Position Descriptions
blocks PM-13 [P] Security and Privacy Workforce
blocks 03.01.22 Publicly Accessible Content
blocks 03.02.02 Role-Based Training
blocks 03.06.04 Incident Response Training
blocks 03.06.05 Incident Response Plan
blocks 03.07.06 Maintenance Personnel
blocks 03.08.02 Media Access
blocks 03.15.03 Rules of Behavior
blocks 03.16.03 External System Services
blocks 03.01.08E Account Monitoring for Atypical Usage
blocks 03.01.11E Role-Based Access Control
blocks 03.14.17E System-Generated Alerts
blocks 03.14.18E Automated Organization-Generated Alerts
blocks 03.17.03E Component Authenticity
blocks GV.RM-05 Lines of communication across the organization are established for cybersecurity risks, including risks from suppliers and other third parties
blocks GV.RR Roles, Responsibilities, and Authorities
blocks GV.RR-02 Roles, responsibilities, and authorities related to cybersecurity risk management are established, communicated, understood, and enforced
blocks ID.AM Asset Management
blocks PO.2 Implement Roles and Responsibilities
blocks PO.2.1 Create new roles and alter responsibilities for existing roles as needed to encompass all parts of the SDLC. Periodically review and maintain the …
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