+Article 10 1

Article 10 1

1.   Member States shall require that credit purchasers and credit servicers, in their relationships with borrowers:

(a)

act in good faith, fairly and professionally;

(b)

provide information to borrowers that is not misleading, unclear or false;

(c)

respect and protect the personal information and privacy of borrowers;

(d)

communicate with borrowers in a way that does not constitute harassment, coercion or undue influence.

1. Overview

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1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

Requirements

3. Related Standards

Standards