Article 19 2

(a)

the ESG rating provider makes publicly available the complaints-handling policy;

(b)

complaints are investigated in a timely and fair manner and the outcome of the investigation is communicated to the complainant within a reasonable period of time, unless such communication would be contrary to objectives of public policy or to Regulation (EU) No 596/2014 of the European Parliament and of the Council (40); and

(c)

the inquiry is conducted independently of any personnel who have been involved in the determination of an individual rating about which the complaint is made.