+CHAPTER III CONSUMER EMPOWERMENT AND PROTECTION
---+Article 10 Basic contractual rights
------+Article 10 1.
------+Article 10 2.
------+Article 10 3.
------+Article 10 4.
------+Article 10 5.
------+Article 10 6.
------+Article 10 7.
------+Article 10 8.
------+Article 10 9.
------+Article 10 10.
------+Article 10 11.
------+Article 10 12.
---+Article 11 Entitlement to a fixed-term, fixed-price electricity supply contract and to a dynamic electricity price contract
------+Article 11 1.
------+Article 11 1a.
------+Article 11 1b.
------+Article 11 2.
------+Article 11 3.
------+Article 11 4.
---+Article 12 Right to switch and rules on switching-related fees
------+Article 12 1.
------+Article 12 2.
------+Article 12 3.
------+Article 12 4.
------+Article 12 5.
---+Article 13 Aggregation contract
------+Article 13 1.
------+Article 13 2.
------+Article 13 3.
------+Article 13 4.
---+Article 14 Comparison tools
------+Article 14 1.
------+Article 14 2.
------+Article 14 3.
------+Article 14 4.
------+Article 14 5.
------+Article 14 6.
---+Article 15 Active customers
------+Article 15 1.
------+Article 15 2.
------+Article 15 3.
------+Article 15 4.
------+Article 15 5.
---+Article 15a Right to energy sharing
------+Article 15a 1.
------+Article 15a 2.
------+Article 15a 3.
------+Article 15a 4.
------+Article 15a 5.
------+Article 15a 6.
------+Article 15a 7.
------+Article 15a 8.
------+Article 15a 9.
------+Article 15a 10.
------+Article 15a 11.
---+Article 16 Citizen energy communities
------+Article 16 1.
------+Article 16 2.
------+Article 16 3.
------+Article 16 4.
---+Article 17 Demand response through aggregation
------+Article 17 1.
------+Article 17 2.
------+Article 17 3.
------+Article 17 4.
------+Article 17 5.
---+Article 18 Bills and billing information
------+Article 18 1.
------+Article 18 2.
------+Article 18 3.
------+Article 18 4.
------+Article 18 5.
------+Article 18 6.
---+Article 18a Supplier risk management
------+Article 18a 1.
------+Article 18a 2.
------+Article 18a 3.
---+Article 19 Smart metering systems
------+Article 19 1.
------+Article 19 2.
------+Article 19 3.
------+Article 19 4.
------+Article 19 5.
------+Article 19 6.
---+Article 20 Functionalities of smart metering systems
---+Article 21 Entitlement to a smart meter
------+Article 21 1.
------+Article 21 2.
---+Article 22 Conventional meters
------+Article 22 1.
------+Article 22 2.
---+Article 23 Data management
------+Article 23 1.
------+Article 23 2.
------+Article 23 3.
------+Article 23 4.
------+Article 23 5.
---+Article 24 Interoperability requirements and procedures for access to data
------+Article 24 1.
------+Article 24 2.
------+Article 24 3.
---+Article 25 Single points of contact
---+Article 26 Right to out-of-court dispute settlement
------+Article 26 1.
------+Article 26 2.
------+Article 26 3.
---+Article 27 Universal service
------+Article 27 1.
------+Article 27 2.
---+Article 27a Supplier of last resort
------+Article 27a 1.
------+Article 27a 2.
------+Article 27a 3.
------+Article 27a 4.
------+Article 27a 5.
---+Article 28 Vulnerable customers
------+Article 28 1.
------+Article 28 2.
---+Article 28a Protection from disconnections
------+Article 28a 1.
------+Article 28a 2.
------+Article 28a 3.
---+Article 29 Energy poverty

CHAPTER III CONSUMER EMPOWERMENT AND PROTECTION

CHAPTER III CONSUMER EMPOWERMENT AND PROTECTION

1. Resumen

,
Article 10 Basic contractual rights
Article 11 Entitlement to a fixed-term, fixed-price electricity supply contract and to a dynamic electricity price contract
Article 12 Right to switch and rules on switching-related fees
Article 13 Aggregation contract
Article 14 Comparison tools
Article 15 Active customers
Article 15a Right to energy sharing
Article 16 Citizen energy communities
Article 17 Demand response through aggregation
Article 18 Bills and billing information
Article 18a Supplier risk management
Article 19 Smart metering systems
Article 20 Functionalities of smart metering systems

Article 20

Functionalities of smart metering systems

Where the deployment of smart metering systems is positively assessed as a result of the cost-benefit assessment referred to in Article 19(2), or where smart metering systems are systematically deployed after 4 July 2019, Member States shall deploy smart metering systems in accordance with European standards, Annex II and the following requirements:

(a) 

the smart metering systems shall accurately measure actual electricity consumption and shall be capable of providing to final customers information on actual time of use. Validated historical consumption data shall be made easily and securely available and visualised to final customers on request and at no additional cost. Non-validated near real-time consumption data shall also be made easily and securely available to final customers at no additional cost, through a standardised interface or through remote access, in order to support automated energy efficiency programmes, demand response and other services;

(b) 

the security of the smart metering systems and data communication shall comply with relevant Union security rules, having due regard of the best available techniques for ensuring the highest level of cybersecurity protection while bearing in mind the costs and the principle of proportionality;

(c) 

the privacy of final customers and the protection of their data shall comply with relevant Union data protection and privacy rules;

(d) 

meter operators shall ensure that the meters of active customers who feed electricity into the grid can account for electricity fed into the grid from the active customers' premises;

(e) 

if final customers request it, data on the electricity they fed into the grid and their electricity consumption data shall be made available to them, in accordance with the implementing acts adopted pursuant to Article 24, through a standardised communication interface or through remote access, or to a third party acting on their behalf, in an easily understandable format allowing them to compare offers on a like-for-like basis;

(f) 

appropriate advice and information shall be given to final customers prior to or at the time of installation of smart meters, in particular concerning their full potential with regard to the management of meter reading and the monitoring of energy consumption, and concerning the collection and processing of personal data in accordance with the applicable Union data protection rules;

(g) 

smart metering systems shall enable final customers to be metered and settled at the same time resolution as the imbalance settlement period in the national market.

For the purposes of point (e) of the first subparagraph, it shall be possible for final customers to retrieve their metering data or transmit them to another party at no additional cost and in accordance with their right to data portability under Union data protection rules.
Article 21 Entitlement to a smart meter
Article 22 Conventional meters
Article 23 Data management
Article 24 Interoperability requirements and procedures for access to data
Article 25 Single points of contact

Article 25

Single points of contact

Member States shall ensure the provision of single points of contact, to provide customers with all necessary information concerning their rights, the applicable law and dispute settlement mechanisms available to them in the event of a dispute. Such single points of contact may be part of general consumer information points.
Article 26 Right to out-of-court dispute settlement
Article 27 Universal service
Article 27a Supplier of last resort
Article 28 Vulnerable customers
Article 28a Protection from disconnections
Article 29 Energy poverty

Article 29

Energy poverty

When assessing the number of households in energy poverty pursuant to point (d) of Article 3(3) of Regulation (EU) 2018/1999, Member States shall establish and publish a set of criteria, which may include low income, high expenditure of disposable income on energy and poor energy efficiency.

The Commission shall provide guidance on the definition of ‘significant number of households in energy poverty’ in this context and in the context of Article 5(5), starting from the premise that any proportion of households in energy poverty can be considered to be significant.

1.1 Referencias

1.2 Requisitos identificados

1.3 Estándares relacionados

2. Requisitos identificados

Requisitos

3. Estándares relacionados

Estándares