+2. Competent authorities should ensure that firms have a complaints management function which …
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2. Competent authorities should ensure that firms have a complaints management function which …
Competent authorities should ensure that firms have a complaints management function which enables complaints to be investigated fairly and possible conflicts of interest to be identified and mitigated.
1. Vue d’ensemble
| Intitulé |
Réglementation |
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1.1 Références
1.2 Exigences identifiées
1.3 Normes associées
2. Exigences identifiées
Exigences
| Source |
Exigence |
3. Normes associées
- EBA - Published by the European Banking Authority at https://www.eba.europa.eu/
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