Guideline 2 – Complaints management function

1. Vue d’ensemble

Intitulé	Réglementation
2. Competent authorities should ensure that firms have a complaints management function which …	Competent authorities should ensure that firms have a complaints management function which enables complaints to be investigated fairly and possible conflicts of interest to be identified and mitigated.

Exigences
Source	Exigence

Normes
Source	Exigence