ANNEX I MINIMUM PROFESSIONAL KNOWLEDGE AND COMPETENCE REQUIREMENTS

minimum necessary knowledge of terms and conditions of policies offered, including ancillary risks if covered by such policies;

minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law;

minimum necessary knowledge of claims handling;

minimum necessary knowledge of complaints handling;

minimum necessary knowledge of assessing customer needs;

minimum necessary knowledge of the insurance market;

minimum necessary knowledge of business ethics standards; and

minimum necessary financial competency.

minimum necessary knowledge of insurance-based investment products, including terms and conditions and net premiums and, where applicable, guaranteed and non-guaranteed benefits;

minimum necessary knowledge of advantages and disadvantages of different investment options for policyholders;

minimum necessary knowledge of financial risks borne by policyholders;

minimum necessary knowledge of policies covering life risks and other savings products;

minimum necessary knowledge of organisation and benefits guaranteed by the pension system;

minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law and relevant tax law;

minimum necessary knowledge of the insurance market and of the saving products market;

minimum necessary knowledge of complaints handling;

minimum necessary knowledge of assessing customer needs;

conflicts of interest management;

minimum necessary knowledge of business ethics standards; and

minimum necessary financial competency.

minimum necessary knowledge of policies including terms, conditions, the guaranteed benefits and, where applicable, ancillary risks;

minimum necessary knowledge of organisation and benefits guaranteed by the pension system of the relevant Member State;

knowledge of applicable insurance contract law, consumer protection law, data protection law, anti-money laundering law and, where applicable, relevant tax law and relevant social and labour law;

minimum necessary knowledge of the insurance and other relevant financial services markets;

minimum necessary knowledge of complaints handling;

minimum necessary knowledge of assessing consumer needs;

conflicts of interest management;

minimum necessary knowledge of business ethics standards; and

minimum necessary financial competency.