+CHAPTER IV ORGANISATIONAL REQUIREMENTS
---+Article 10 Professional and organisational requirements
------+Article 10 1.
------+Article 10 2.
------+Article 10 3.
------+Article 10 4.
------+Article 10 5.
------+Article 10 6.
------+Article 10 7.
------+Article 10 8.
---+Article 11 Publication of ‘general good’ rules
------+Article 11 1.
------+Article 11 2.
------+Article 11 3.
------+Article 11 4.
------+Article 11 5.
---+Article 12 Competent authorities
------+Article 12 1.
------+Article 12 2.
------+Article 12 3.
---+Article 13 Cooperation and exchange of information between the competent authorities of Member States
------+Article 13 1.
------+Article 13 2.
------+Article 13 3.
------+Article 13 4.
---+Article 14 Complaints
---+Article 15 Out-of-court redress
------+Article 15 1.
------+Article 15 2.
---+Article 16 Restriction on use of intermediaries

CHAPTER IV ORGANISATIONAL REQUIREMENTS

CHAPTER IV ORGANISATIONAL REQUIREMENTS

1. Pregled

,
Article 10 Professional and organisational requirements
Article 11 Publication of ‘general good’ rules
Article 12 Competent authorities
Article 13 Cooperation and exchange of information between the competent authorities of Member States
Article 14 Complaints

Article 14

Complaints

Member States shall ensure that procedures are set up which allow customers and other interested parties, especially consumer associations, to register complaints about insurance and reinsurance distributors. In all cases, complainants shall receive replies.
Article 15 Out-of-court redress
Article 16 Restriction on use of intermediaries

Article 16

Restriction on use of intermediaries

Member States shall ensure that, when using the services of the insurance, reinsurance or ancillary insurance intermediaries, insurance and reinsurance undertakings and intermediaries use the insurance and reinsurance distribution services only of registered insurance and reinsurance intermediaries or ancillary insurance intermediaries including those referred to in Article 1(3).

1.1 Reference

1.2 Utvrđeni zahtjevi

1.3 Povezani standardi

2. Utvrđeni zahtjevi

Zahtjevi

3. Povezani standardi

Standardi