+CHAPTER VI SWITCHING BETWEEN DATA PROCESSING SERVICES
---+Article 23 Removing obstacles to effective switching
------+Article 23 (a)
------+Article 23 (b)
------+Article 23 (c)
------+Article 23 (d)
------+Article 23 (e)
---+Article 24 Scope of the technical obligations
---+Article 25 Contractual terms concerning switching
------+Article 25 1
------+Article 25 2
------+Article 25 3
------+Article 25 4
------+Article 25 5
---+Article 26 Information obligation of providers of data processing services
------+Article 26 (a)
------+Article 26 (b)
---+Article 27 Obligation of good faith
---+Article 28 Contractual transparency obligations on international access and transfer
------+Article 28 1
------+Article 28 2
---+Article 29 Gradual withdrawal of switching charges
------+Article 29 1
------+Article 29 2
------+Article 29 3
------+Article 29 4
------+Article 29 5
------+Article 29 6
------+Article 29 7
---+Article 30 Technical aspects of switching
------+Article 30 1
------+Article 30 2
------+Article 30 3
------+Article 30 4
------+Article 30 5
------+Article 30 6
---+Article 31 Specific regime for certain data processing services
------+Article 31 1
------+Article 31 2
------+Article 31 3

CHAPTER VI SWITCHING BETWEEN DATA PROCESSING SERVICES

CHAPTER VI SWITCHING BETWEEN DATA PROCESSING SERVICES

1. Overview

,
Article 23 Removing obstacles to effective switching

Providers of data processing services shall take the measures provided for in Articles 25, 26, 27, 29 and 30 to enable customers to switch to a data processing service, covering the same service type, which is provided by a different provider of data processing services, or to on-premises ICT infrastructure, or, where relevant, to use several providers of data processing services at the same time. In particular, providers of data processing services shall not impose and shall remove pre-commercial, commercial, technical, contractual and organisational obstacles, which inhibit customers from:
Article 24 Scope of the technical obligations

Article 24

Scope of the technical obligations

The responsibilities of providers of data processing services laid down in Articles 23, 25, 29, 30 and 34 shall apply only to the services, contracts or commercial practices provided by the source provider of data processing services.
Article 25 Contractual terms concerning switching -
Article 26 Information obligation of providers of data processing services

The provider of data processing services shall provide the customer with:
Article 27 Obligation of good faith

Article 27

Obligation of good faith

All parties involved, including destination providers of data processing services, shall cooperate in good faith to make the switching process effective, enable the timely transfer of data and maintain the continuity of the data processing service.
Article 28 Contractual transparency obligations on international access and transfer -
Article 29 Gradual withdrawal of switching charges -
Article 30 Technical aspects of switching -
Article 31 Specific regime for certain data processing services -

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

Requirements

3. Related Standards

Standards