4.1. Content of the list or register

Competent authorities should include in their list or register in accordance with Article 9(1) of Directive (EU) 2021/2167, for each credit servicer, the following information:

• a. Legal Entity Identifier (LEI) (to be left blank if the credit servicer does not have an LEI);
• b. National unique identification number assigned by the competent authority of the home Member State;
• c. Legal name, including the legal form of the company, and the commercial name where it is different from the legal name. Where the original legal or commercial name does not consist of Latin letters, the list or register should also include the version in Latin letters;
• d. Address of the credit servicer’s head office or its registered office in the home Member State, including:
• i. Country
• ii. Town/city
• iii. Postcode
• iv. Street
• v. Street number;
• e. Where a credit servicer authorised in one Member State has established a branch in another Member State in accordance with Article 13 of Directive (EU) 2021/2167, the list or register of the competent authority of that host Member State should include the address of that branch, including all of the following:
• i. Country
• ii. Town/city
• iii. Postcode
• iv. Street
• v. Street number;
• f. Contact details of the credit servicer relevant for the Member State where the list or register is held (at least one to be provided, multiple mentions possible):
• i. Email address
• ii. Web form
• iii. Post mailing address
• iv. Telephone number;
• g. Contact details for managing consumer complaints relevant for the Member State where the list or register is held, for which the credit servicer set up a procedure in accordance with Article 24(1) of Directive (EU) 2021/2167 (at least one to be provided, multiple mentions possible):
• i. Email address
• ii. Web form
• iii. Post mailing address
• iv. Telephone number;
• h. Home Member State in which the credit servicer has been authorised;
• i. Authorisation status ( ‘ valid ’ or ‘ withdrawn ’ ) to provide credit servicing activities, in-cluding the first recorded date of authorisation, and date of withdrawal of authorisa-tion (if applicable). Where a credit servicer has been re-authorised, additionally, the first date of the currently valid authorisation should also be included;
• j. Authorisation status ( ‘ approved ’, ‘ prohibited for this credit servicer ’ or ‘ generally prohibited for credit servicers based in [name of Member State] ’ ) to receive and hold funds from borrowers in accordance with Article 6 of Directive (EU) 2021/2167, including the first recorded date of authorisation, and the date of withdrawal of authorisation (if applicable) of that service. By default, the authorisation status of the home Member State should be displayed in the host Member State ’s list or register, unless a general prohibition applies in the host Member State, in which case the host competent authority should display ‘ generally prohibited for credit servicers providing services in [name of Member State] ’ for all credit servicers in its list or register, irrespective of the authorisation status in the home Member State. Where a credit servicer has been re-authorised to receive and hold funds, additionally, the first date of the currently valid authorisation should also be included;
• k. List of host Member States for which the credit servicer has notified the competent authority of the home Member State that it intends to provide credit servicing activities and for which that competent authority has sent a notification in accordance with Article 13(3) of Directive (EU) 2021/2167 to the competent authority of the host Member State (only to be completed by the competent authority of the home Member State); and
• l. Date when the credit servicer is able to start providing services in the host Member State according to Article 13(5) of Directive (EU) 2021/2167, and where applicable the date on which the competent authority of the host Member State received the notification from the competent authority of the home Member State that the credit servicer no longer intends to provide services in the host Member State (only to be completed by the competent authority of the host Member State).

Where the authorisation of a credit servicer has been withdrawn, the competent authority should include in the list or register, on an indefinite basis, the information that was updated and relevant at the time of the withdrawal of the authorisation.