+Guideline 2 – Complaints management function
---+2. Competent authorities should ensure that firms have a complaints management function which …

Guideline 2 – Complaints management function

Guideline 2 – Complaints management function

1. Overview

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2. Competent authorities should ensure that firms have a complaints management function which …

Competent authorities should ensure that firms have a complaints management function which enables complaints to be investigated fairly and possible conflicts of interest to be identified and mitigated.

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

Requirements

3. Related Standards

Standards
  • EBA - Published by the European Banking Authority at https://www.eba.europa.eu/