+Guideline 2 – Complaints management function
---+2. Competent authorities should ensure that firms have a complaints management function which …

Guideline 2 – Complaints management function

Guideline 2 – Complaints management function

1. Yleiskatsaus

,
2. Competent authorities should ensure that firms have a complaints management function which …

Competent authorities should ensure that firms have a complaints management function which enables complaints to be investigated fairly and possible conflicts of interest to be identified and mitigated.

1.1 Viittaukset

1.2 Tunnistetut vaatimukset

1.3 Liittyvät standardit

2. Tunnistetut vaatimukset

Vaatimukset

3. Liittyvät standardit

Standardit
  • EBA - Published by the European Banking Authority at https://www.eba.europa.eu/