Guideline 2 – Complaints management function

1. Visão geral

Título	Regulamentação
2. Competent authorities should ensure that firms have a complaints management function which …	Competent authorities should ensure that firms have a complaints management function which enables complaints to be investigated fairly and possible conflicts of interest to be identified and mitigated.

Requisitos
Fonte	Requisito

Normas
Fonte	Requisito