Guideline 2 – Complaints management function

1. Resumen

Título	Regulación
2. Competent authorities should ensure that firms have a complaints management function which …	Competent authorities should ensure that firms have a complaints management function which enables complaints to be investigated fairly and possible conflicts of interest to be identified and mitigated.

Requisitos
Fuente	Requisito

Estándares
Fuente	Requisito