+11. For the purposes of these guidelines only, the indicative definitions set out in the table …

11. For the purposes of these guidelines only, the indicative definitions set out in the table …

For the purposes of these guidelines only, the indicative definitions set out in the table below, which do not override equivalent definitions in national law, have been developed.

The following financial market participants if they are carrying out (i) investment services listed in Section A of Annex I of MiFID and ancillary services listed in Section B thereof, or (ii) a banking service listed in Annex I to CRD, or (iii) the service of collective portfolio management of UCITS, or (iv) a payment service as defined in Article 4(3) of the PSD, or (v) issuing electronic money as defined in Article 2(2) of the EMD, or (vi) provision of credit agreement as defined in Article 4(3) of the MCD or credit intermediation activities as defined in Article 4(5) of the MCD:

•investment firms (as defined in Article 4(1)(1) of the MiFID);
•management companies (as defined in Article 2(1)(b) of the UCITS Directive) and investment companies that have not designated a management
firm(s)14company (as referred to in Article 30 of the UCITS Directive);
•external AIFMs (as defined in Article 5(1)(a) of the AIFMD) when providing services pursuant to Article 6(4) of the AIFMD;
•credit institutions (as defined in Article 4(1) of the CRR);
•payment institutions (as defined in Article 4(4) of the PSD), including, in accordance with Article 33 of the PSD, exempted account information service providers providing only the payment service as referred to in point (8) of Annex I of the PSD;
•electronic money institutions (as defined in Article 2(1) of the EMD); and
•credit intermediaries and non-credit institution creditors (as defined in Article 4(5) and (10) of the MCD respectively).

complaint A statement of dissatisfaction addressed to a firm by a natural or legal person relating to the provision of (i) an investment service provided under MiFID, the UCITS Directive or the AIFMD; or (ii) a banking service listed in Annex I to the CRD; or (iii) a service of collective portfolio management under the UCITS Directive; or (iv) a payment service as defined in Article 4(3) of the PSD, or (v) issuing electronic money as defined in Article 2(2) of the EMD; or (vi) credit agreement as defined in Article 4(3) of the MCD; or (vii) credit intermediation activities as defined in Article 4(5) of the MCD.

A natural or legal person who is presumed to be eligible to have a complaint complainant considered by a firm and who has already lodged a complaint.

14 Should additional EU Directives come into force that will bring new financial activities and/or financial institutions into the scope of action of an ESA, said ESA will consult on any extension of the applicability of the guidelines to these firms and activities.

1. Forbhreathnú

,

1.1 Tagairtí

1.2 Ceanglais aitheanta

1.3 Caighdeáin ghaolmhara

2. Ceanglais aitheanta

Ceanglais

3. Caighdeáin ghaolmhara

Caighdeáin
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