4.4. Information on the public bodies in Member States designated to handle complaints

Competent authorities designated in accordance with Article 21(3) of Directive (EU) 2021/2167 should inform the EBA whether they are also the competent authorities designated in that jurisdiction to handle complaints about credit servicers in accordance with Article 24(3) of that Directive. Where other competent authorities have been designated in that jurisdiction to handle complaints, the competent authorities designated under Article 21(3) of Directive (EU) 2021/2167 should inform the EBA accordingly. The information on competent authorities designated to handle complaints should be transmitted to the EBA no later than the application date of these Guidelines. Where relevant, the competent authorities will inform the EBA of any subsequent changes to the competent authorities and their respective tasks within one week.

Competent authorities, responsible in accordance with Article 9 of Directive (EU) 2021/2167 for publishing and maintaining a list or register of credit servicers, should include in the presentation of the list or register on their website, but not in the list or register itself, a reference to the EBA’s website dedicated to the overview of the respective competent authorities in the Member States designated to handle complaints.