6.2.1 Forbearance policy

Credit institutions should develop a policy on their forbearance activities. The policy should cover at least:

• a) the process and procedures for granting forbearance measures, including responsibilities and decision-making;
• b) a description of available forbearance measures, including those embedded in contracts;
• c) information requirements for assessing the viability of forbearance measures;
• d) documentation of forbearance measures granted;
• e) the process and metrics for monitoring the efficiency and effectiveness of forbearance measures.

Credit institutions should regularly review their forbearance policies and options based on the collective monitoring of the performance of different forbearance measures, including the examination of potential causes and instances of re-defaults.