+Annex – Guidelines on complaints-handling for the securities and banking sectors
---+Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors
------+Purpose
---------+1. In order to ensure the adequate protection of consumers, these guidelines seek to: a. clarify …
------+Scope
---------+2. These guidelines apply to authorities competent for supervising complaints-handling by firms in …
---------+3. With regard to non-credit institution creditors and credit intermediaries, the guidelines apply …
---------+4. These guidelines do not apply where a firm receives a complaint about: a. activities other than …
---------+5. These guidelines are issued pursuant to Article 16 of the ESA Regulations . In accordance with …
---------+6. These guidelines set out ESMA’s and the EBA’s view of appropriate supervisory practices within …
---------+7. Competent authorities must notify ESMA and/or the EBA whether they comply or intend to comply …
---------+8. These guidelines apply from the date of the reporting requirement referred to in paragraph 7. …
---------+9. Irrespective of whether or not an authority pursuant to Article 4(2) of the EBA Regulation is …
---------+10. Unless otherwise specified, terms used in the following sectoral legislation have the same …
---------+11. For the purposes of these guidelines only, the indicative definitions set out in the table …
------+Guidelines on complaints-handling

Annex – Guidelines on complaints-handling for the securities and banking sectors

Annex – Guidelines on complaints-handling for the securities and banking sectors

1. Forbhreathnú

,
Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors

Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors

1.1 Tagairtí

1.2 Ceanglais aitheanta

1.3 Caighdeáin ghaolmhara

2. Ceanglais aitheanta

Ceanglais

3. Caighdeáin ghaolmhara

Caighdeáin
  • EBA -

    EN: Guidelines and other publications of the European Banking Authority (EBA), https://www.eba.europa.eu/. © European Banking Authority. Reproduction is authorised provided the source is acknowledged (EBA legal notice). Divided into sections and converted into the GRCA format, the wording unchanged. Only the versions published by the EBA are authoritative.

    DE: Leitlinien und weitere Veröffentlichungen der Europäischen Bankenaufsichtsbehörde (EBA), https://www.eba.europa.eu/. © European Banking Authority. Wiedergabe mit Quellenangabe gestattet (Rechtlicher Hinweis der EBA). In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert. Maßgeblich sind allein die von der EBA veröffentlichten Fassungen.