+1. In order to ensure the adequate protection of consumers, these guidelines seek to: a. clarify …
|
1. In order to ensure the adequate protection of consumers, these guidelines seek to: a. clarify …
In order to ensure the adequate protection of consumers, these guidelines seek to: - a. clarify expectations relating to firms’ organisation relating to complaints-handling;
- b. provide guidance on the provision of information to complainants;
- c. provide guidance on procedures for responding to complaints;
- d. harmonise the arrangements of firms for the handling of all complaints they receive; and
- e. ensure that firms’ arrangements for complaints-handling are subject to a minimum level of supervisory convergence across the EU.
1. Forbhreathnú
1.1 Tagairtí
1.2 Ceanglais aitheanta
1.3 Caighdeáin ghaolmhara
2. Ceanglais aitheanta
Ceanglais
| Foinse |
Ceanglas |
3. Caighdeáin ghaolmhara
Caighdeáin
| Foinse |
Ceanglas |
- EBA -
EN: Guidelines and other publications of the European Banking Authority (EBA), https://www.eba.europa.eu/. © European Banking Authority. Reproduction is authorised provided the source is acknowledged (EBA legal notice). Divided into sections and converted into the GRCA format, the wording unchanged. Only the versions published by the EBA are authoritative.
DE: Leitlinien und weitere Veröffentlichungen der Europäischen Bankenaufsichtsbehörde (EBA), https://www.eba.europa.eu/. © European Banking Authority. Wiedergabe mit Quellenangabe gestattet (Rechtlicher Hinweis der EBA). In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert. Maßgeblich sind allein die von der EBA veröffentlichten Fassungen.
|