22. Credit and financial institutions’ policies and procedure should specify that when they …

Credit and financial institutions’ policies and procedure should specify that when they com-municate a decision to refuse or terminate a business relationship with a customer or potential customer, they must advise that person of their right to contact the relevant competent au-thority or designated alternative dispute resolution body and they must provide the relevant contact details. Institutions may also provide the customer with the weblink of the EBA’s sug-gestions on the submission of complaints to national bodies.⁸

⁸ https://www.eba.europa.eu/consumer-corner/how-to-complain

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

3. Related Standards

• EBA -

  EN: Guidelines and other publications of the European Banking Authority (EBA), https://www.eba.europa.eu/. © European Banking Authority. Reproduction is authorised provided the source is acknowledged (EBA legal notice). Divided into sections and converted into the GRCA format, the wording unchanged. Only the versions published by the EBA are authoritative.

  DE: Leitlinien und weitere Veröffentlichungen der Europäischen Bankenaufsichtsbehörde (EBA), https://www.eba.europa.eu/. © European Banking Authority. Wiedergabe mit Quellenangabe gestattet (Rechtlicher Hinweis der EBA). In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert. Maßgeblich sind allein die von der EBA veröffentlichten Fassungen.