142. In their stress testing, institutions should assess the relevance and significance of the …

In their stress testing, institutions should assess the relevance and significance of the following exposures to conduct-related risk and associated litigation costs:

• a) the mis-selling of products, in both the retail and the wholesale markets;
• b) the pushed cross-selling of products to retail customers, such as packaged bank accounts or add-on products that customers do not need;
• c) conflicts of interest in conducting business;
• d) the manipulation of benchmark interest rates, foreign exchange rates or any other financial instruments or indices to enhance an institution’s profits;
• e) unfair barriers to switching financial products during their lifetime and/or to switching financial service providers;
• f) poorly designed distribution channels that may result in conflicts of interest with false incentives;
• g) unfair automatic renewals of products or exit penalties; and
• h) the unfair processing of customer complaints.

1. Forbhreathnú

1.1 Tagairtí

1.2 Ceanglais aitheanta

1.3 Caighdeáin ghaolmhara

2. Ceanglais aitheanta

3. Caighdeáin ghaolmhara

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  EN: Guidelines and other publications of the European Banking Authority (EBA), https://www.eba.europa.eu/. © European Banking Authority. Reproduction is authorised provided the source is acknowledged (EBA legal notice). Divided into sections and converted into the GRCA format, the wording unchanged. Only the versions published by the EBA are authoritative.

  DE: Leitlinien und weitere Veröffentlichungen der Europäischen Bankenaufsichtsbehörde (EBA), https://www.eba.europa.eu/. © European Banking Authority. Wiedergabe mit Quellenangabe gestattet (Rechtlicher Hinweis der EBA). In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert. Maßgeblich sind allein die von der EBA veröffentlichten Fassungen.