Guideline 6: Public information on complaints procedures

6.1. Competent authorities should make publicly available information on their procedures for complaints of alleged infringements of Directive (EU) 2015/2366. This information should be up to date and easily accessible, and include but not be limited to:

• a. the objective and scope of the complaints procedures;
• b. the channels through which complaints can be submitted, and how to access them;
• c. the information that complainants are requested to provide as set out in Guideline 2.1.;
• d. the sequential steps of the complaints procedures and any deadlines that may apply;
• e. the general competence of the competent authority in respect of the procedure for complaints of alleged infringements of Directive (EU) 2015/2366; and
• f. the various measures available to the competent authority to ensure and monitor effective compliance with Directive (EU) 2015/2366.

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

3. Related Standards

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