142. In their stress testing, institutions should assess the relevance and significance of the …

In their stress testing, institutions should assess the relevance and significance of the following exposures to conduct-related risk and associated litigation costs:

• a) the mis-selling of products, in both the retail and the wholesale markets;
• b) the pushed cross-selling of products to retail customers, such as packaged bank accounts or add-on products that customers do not need;
• c) conflicts of interest in conducting business;
• d) the manipulation of benchmark interest rates, foreign exchange rates or any other financial instruments or indices to enhance an institution’s profits;
• e) unfair barriers to switching financial products during their lifetime and/or to switching financial service providers;
• f) poorly designed distribution channels that may result in conflicts of interest with false incentives;
• g) unfair automatic renewals of products or exit penalties; and
• h) the unfair processing of customer complaints.

1. Forbhreathnú

1.1 Tagairtí

1.2 Ceanglais aitheanta

1.3 Caighdeáin ghaolmhara

2. Ceanglais aitheanta

3. Caighdeáin ghaolmhara

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