155. Competent authorities’ review of the outlines of the complaints handling policy should aim at …

Competent authorities’ review of the outlines of the complaints handling policy should aim at ensuring that the credit institution will provide consumers with adequate protection in compliance with the applicable regulatory requirements. The outline should cover the process for receiving, assessing and replying to complaints.

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

3. Related Standards

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